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Help and Support

Our help desk is based in Australia

Obtaining Your Coordinates

How to Find your Lats/Longs to Add Your Location to the nbn Address Registry

In some cases, especially if you live in a remote area where you’re eligible for a Sky Muster satellite service or Fixed Wireless service, our Sales team may ask for you to provide coordinates to locate your address. 

This is often required when nbn don’t have your address already registered in their system.  To get internet installed at your address, we’ll need to get your address added in the nbn address registry first.

See if your address is already registered here.

If we can’t easily identify your home using your address, we need coordinates to locate it.  This is important so that when an nbn installer comes out to install your new service, they can find your property. 

Below are the steps to obtain the coordinates of your address:

On a Laptop/Desktop Computer

Step 1: Open google maps by going to: https://www.google.com/maps

Locate your property by searching the address or dragging the map to the required location.

If you’re at the location when doing these steps, it may automatically navigate to your current location.

To change the map to satellite view, select the satellite button in the bottom left.

Google Maps on PC

Step 2: Obtain the coordinates of your home by right clicking on the roof of your property and the latitude and longitude will be displayed.

Coordinates on Google Maps on PC

Step 3: Provide these to our team and we’ll be able to get your address added to nbn’s registry, normally within 2-3 business days.

 

Apple Maps (iOS Devices)

Step 1: Open the Apple Maps application on any iPhone/iPad and locate your property by searching your address or by dragging the map to the required location. To change the map to satellite view, select the indicated button.

Apple Maps view of Location

Step 2: Hold down your finger on your property to drop a pin on the location.

Where to see dropped pin on Apple Maps

Step 3: Drag up the menu bar on the bottom of the page to the top of the screen to reveal the coordinates.

Where the coordinates can be found on Apple Maps

Google Maps (Android & iOS Devices)

Step 1: Open the Google Maps application on your device and locate your property by searching your address or by dragging the map to the required location. 

You can also click the button that says ‘Live’ on the bottom right hand side, to use the GPS in your phone to pinpoint your current location. 

To change the map to satellite view, select the indicated button.

Find your location on Google Maps

Step 2: Hold down your finger on your property to drop a pin on the required location.

In some cases, the coordinates will appear in the top Search Bar. If they do not appear, drag up the menu bar on the bottom of the page to the top of the screen to reveal the coordinates.

Where your lats and longs can be found on Google Maps

 

Once you have obtained your coordinates, please note these down to provide to our Sales Team by calling 13 22 88.

Speak with one of our Australian based Home Internet Experts today.

Call us on 13 22 88 Mon – Fri: 8am to 8pm AEST/AEDT (Vic time)
Call us on 13 22 88