Natural Disaster Assistance

Activ8me recognises that during times of natural disaster, Australians do it tough. Whether it be bushfire, flood or otherwise, we want to do all we can to help our customers stay connected to family, friends and emergency services during this time.

Below is information on our assistance policy for Activ8me customers who have been significantly affected by a natural disaster:

Who is eligible?

Activ8me residential and business customers who have been significantly affected by natural disaster.

Being significantly affected includes (but is not limited to):

Serious injury
Evacuation from your residence or town/city/area
Residence has been damaged or destroyed

What are the assistance measures being offered?

Our friendly staff will review each claim on a case by case basis.

Depending on your circumstances, we may be able to offer the following:

Credits on bill amounts
Waiving late payment and/or cancellation fees
Set up a payment plan
Provide relief data blocks

How to make a claim for Natural Disaster Assistance

Lodge a claim for Natural Disaster Assistance by emailing details to disasterassistance@apn.net.au.

Please include your Customer Number, if known, and any relevant information regarding your circumstances.

You will receive an immediate confirmation email, and a member of our specialist team will be in contact shortly to assist and discuss available relief options. Alternatively, you can contact our Finance team on 13 22 88 for assistance making claim for Natural Disaster Assistance.

What you need to provide to make a claim

We understand that this is a difficult time, so we’ll try to make the claims process as quick and hassle free as possible for our affected customers.

To process your claim, we may ask for the following:

Proof of hospital admission (if injured)
Proof of damage to your residence

If you’re having trouble getting these documents, you should still lodge a claim without delay. You can provide supporting documents to us within 28 days.

Is there a time limit for assistance?

We understand that our customers may not be able to get in contact with us straight away. As a result, we will review claims for Natural Disaster Assistance for a maximum period of 3 months from the date of the event.