Understanding your AVC, SMA and OAC ID New Requirements Mean You’ll Need Your AVC/SMA ID to Transfer Your Service to Another Internet Provider From April 2025, new requirements have been implemented with the aim of reducing the number of internet services that are incorrectly cancelled and transferred away, by requiring Activ8me (and all other ISPs)… View Article
An Additional Layer of Account Security To protect your account and comply with ACMA regulations, Activ8me has a two-factor authentication (2FA) process in place for any high-risk transactions on your account. Sometimes known as Multi-Factor Authentication, the process involves Activ8me sending you a one-time verification code via SMS or email. This means, if someone knows… View Article
Can I call 000 emergency services using VoIP? Yes, you can call 000 emergency services using an active Activ8me VoIP service. You cannot call 000 emergency services from a disconnected or suspended Activ8me VoIP service. However, it is recommended that you have another landline or mobile service available if you must make an emergency call…. View Article
Scam calls can sometimes be challenging to detect. Callers will often claim they are calling on behalf of well-known organisations you’ve heard of, such as the nbn®, ATO or Telstra. Scam calls commonly involve the caller trying to access your personal information, your computer, or demand a payment you don’t owe. Calls often involve threats… View Article
You can use the form below to report a scam call received to an Activ8me phone service. Alternatively, call us on 13 22 88, and one of our friendly staff members will assist you. This allows our Network Operations Centre to investigate the issue and report the number to the relevant organisation. Please Note: We… View Article
If you have an existing service with Activ8me and are moving house, we can arrange the cancellation of your old service and connection at your new address over the phone. Is Activ8me Available at My New Address? Activ8me is one of only a few ISPs (Internet Service Providers) that offer services across all technologies in… View Article
Activ8me have made the following spend management tools available, at no cost, to help you manage and control your data usage and spending. The information in these tools may be up to 48 hours old. Broadband Services Monitor your usage by: Logging into the Members Area by selecting My Account Usage Notifications are sent to… View Article
What is spam? Spam is unwanted emails used for advertising, phishing or spreading harmful computer viruses. Unfortunately there is no way to permanently stop spam, however here we list some most widely used spam and ways that you can help reduce the amount of spam that you receive. Activ8me will never ask for your personal… View Article
How to get the most out of your Sky Muster data Sky Muster data is separated into Peak and Off-Peak data. Peak hours are 7am-1am local time Most customers find their peak data is the first to be used up, so we have some tips on how to make the most of it and use… View Article
