Assistance for Flood Affected NSW & QLD Customers

Information on Recovery Efforts & Relief Packages

Activ8me has been saddened by the recent flooding that has caused damage throughout areas of QLD and NSW.

As specialists in regional internet with Field Teams visiting remote communities all-year-round, we know the devastating toll natural disasters can take.

As an Australian owned, locally operated business, we strive to do all we can to assist in times of need.

Below is the latest information about ongoing recovery and service restoration efforts and information for affected customers outlining steps we are taking to support and assist them during this difficult time.

Where Can I Find More Information on Service Restoration Efforts?
nbn® have provided the following links to continually updated articles on their specific flood relief and service restoration efforts.

You can view the NSW page here.
The QLD page is here.

nbn® will continually update these pages as service restoration efforts continue in the affected areas.
You can also view our Outages page here for those with disrupted services.

What Assistance is Available?
Activ8me is working with nbn® to identify affected customers, restore affected services and allocate credits to disrupted services.
We will be pro-actively applying credits to customers that we have identified in flood-affected areas.
We will be contacting these customers to advise them of their applicable credits.

Services will be assessed on a case-by-case basis, and credits against services will be applied depending on the severity and length of the service downtime.

Please visit our Natural Disaster Assistance page for additional information on what Activ8me can offer affected customers.

Who Should I Contact to Apply?
We are working with nbn® to identify affected customers and will be contacting customers we can identify as affected.

However, if you have been significantly affected by the recent floods, you can register a claim for Assistance by emailing us at disasterassistance@apn.net.au.

Please include your Customer Number, if known, and any relevant details regarding your circumstances.

A member of our team will contact you to discuss what assistance will be available to you.

You can also reach us on 13 22 88, and our Finance team can assist you in claiming Natural Disaster Assistance.