Request a call back

Request a call back

Our support center is currently closed!

Please use the form below to organise a call back for tomorrow!

Please enter valid phone number

Please enter your State.

Please enter your desired callback time.

Internet service is essential; we are committed to the highest level of service & support during this time of uncertainty.

We have policies for 100% of our Aussie staff to work-from-home. If you call, you'll speak to a real person.

We are hiring more staff to meet customer demands and assist reducing wait times.

We are putting more staff on to continue to provide a premium service.

We are looking into extending our call centre hours based on changing requirements.

Standard Sky Muster™ customers are allocated an extra 15GB pr/wk from 23/03 for 3mths at no charge.

Maximising your data is vitally important. Use apps like PlayOn Cloud. Read our blog post to learn more.

We will continue to advocate for rural Australians to push nbn™ for more data – we know you all need it.

We are committed to providing regular updates as we understand communication is critical.

Help and Support

Our help desk is based in Australia

Network Status

Scheduled and unscheduled updates

Members Area

Login to MyAccount

Troubleshooting

Support guides to help you

Knowledge Base

Search our extensive knowledge base

Setup

Setup guides to help you

T&Cs, Codes, Policies