TCP Code

The Telecommunications Consumer Protections (TCP) Code contains standards which are designed to protect the rights of consumers, while also promoting good customer service and fair outcomes for consumers.
Activ8me is committed to meeting all the standards set out in the TCP Code.

Our commitment to you:

• We will be open, honest and fair in our dealings with you ensuring your privacy is protected.
• You will receive clear, accurate and relevant information on products and services from us; before, during and, where appropriate, after the point of sale.
• We will endeavour to have disputes resolved quickly and fairly.
• Promotion of products and services will be clear, accurate and not misleading.
• Disadvantaged and vulnerable consumers will be assisted and protected by our appropriate policies and practices.
• You will receive an effective remedy from us if we breach the Code.
• We will use monitoring and reporting tools to ensure successful implementation of the Code.

Complaint Handling Policy
Payment Assistance Policy
Understanding Your Bill
Understanding Usage

For further information on the Code, please read the Protecting Our Customers brochure made available by Communications Alliance: http://commcom.com.au/the-tcp-code