Who can claim?
New residential Activ8me customers transferring one or more nbn® Sky Muster service(s) from another nbn® Retail Service Provider.
Existing Activ8me customers are not eligible for this offer unless Activ8me agrees otherwise. The offer is limited to one matched plan per eligible nbn® Sky Muster service.
What do we match?
We match the plan. We match your current provider’s peak data allowance, off-peak data allowance and monthly price on a comparable nbn Sky Muster plan from an eligible provider.
To qualify, the competitor plan must be:
- A residential nbn Sky Muster plan (not Sky Muster Plus)
- The provider’s standard monthly service price
- Shown on a current invoice, dated within the last 90 days
How long does the matched plan last?
For as long as you stay on that plan. Standard pricing applies if you change plans, move premises, are disconnected for non-payment, or we stop offering the plan. We’ll give you reasonable notice first.
If the information provided is inaccurate, incomplete or cannot be verified, or if the matched competitor plan is changed or withdrawn, Activ8me may reassess, amend or withdraw the matched plan.
What do we need from you?
A copy of a current invoice from the other provider, dated within 90 days, clearly showing the provider, plan name, monthly price, peak data allowance and off-peak data allowance. We may ask for more detail and can decline any claim we can’t verify.
How we assess the comparison
We assess the comparison on a like-for-like basis using the competitor plan’s recurring monthly service price, peak data allowance and off-peak data allowance only. Activ8me will determine whether the competitor plan is comparable and eligible for matching.
The competitor plan must be publicly available or otherwise verifiable by Activ8me at the time we assess the claim, for instance by providing a copy of the invoice. Non-recurring charges, usage charges, equipment, postage, installation, cancellation, late payment or account fees are not included in the comparison.
Which plans are ineligible?
- Corporate or PIP (Public Interest Premises) plans
- Plans with a peak data allowance greater than 150GB
- Plans that exceed the nbn® Fair Use Policy
What else is excluded?
- Promotional, introductory or limited-time pricing
- Bundled, multi-buy or discounted plans
- Loyalty, staff or member-only pricing
- Pricing errors or misprints
- Setup fees, hardware, contract terms or any inclusion other than the plan’s data allowances and monthly price
- Cash, credit, refund or transfer of the offer to another service
- Charges from your previous provider, including termination, cancellation or outstanding account fees
Interaction with other offers
This Plan Match offer may be promoted together with Activ8me’s 3rd and 6th Month Free offer. Where a customer is eligible for both offers, the 3rd and 6th Month Free offer will be applied in accordance with its separate terms and conditions available here.
The Plan Match offer only determines the customer’s matched monthly plan price and data allowances. Any free-month credit, discount or benefit under the 3rd and 6th Month Free offer is separate and does not change the matched plan price.
If there is any inconsistency between these Plan Match Terms and Conditions and the 3rd and 6th Month Free offer Terms and Conditions, each set of terms applies only to the offer it relates to, unless Activ8me states otherwise.
Anything else?
- Subject to service qualification, nbn availability and the relevant Critical Information Summary, Fair Use Policy and Standard Form of Agreement available at activ8me.net.au
- This offer may be used with the 3rd and 6th Month Free offer only where the customer satisfies the eligibility criteria for both offers
- Activ8me may withdraw this offer at any time