Outage Information & Notifications Activ8me has a process in place to manage network disruptions, whether they are major or minor outages, planned maintenance or otherwise. We aim to minimise the length of any outage and communicate to our customers when their services may be affected by an outage or network disruption. As a telecommunications Carriage… View Article
Introduction The following is a summary of our Network Outage Complaint Handling Policy. You can access the full policy here: Activ8me Network Outage Complaint Handling Policy. This policy outlines our process for handling Service Outage Reports which are determined to be caused by a network outage. Service Outage Reports which are not caused by an… View Article
Domestic, Family and Sexual Violence Support Activ8me acknowledges the serious and lasting impacts of domestic, family and sexual violence. We’re committed to protecting and supporting our customers who may be affected by these issues. This policy outlines the support currently available to affected persons— those experiencing, or at risk of experiencing, domestic, family or sexual… View Article
Introduction Activ8me has a Payment Assistance Policy in place to assist our customers in times of financial difficulty. You have the right to apply for short-term or long-term assistance that will maintain your services and ease your financial burden. This assistance is free of charge. This is a summary of our Policy. Full policy is… View Article
Terms and Conditions of Entry for the Activ8me Valentine’s Day Competition 2023 Information on how to enter forms part of these conditions. Entry into this Competition is deemed acceptance of these Terms and Conditions of Entry. The Promoter of the Competition is Australian Private Networks ABN 27 103 009 552 of 279 Dundas St Preston… View Article
Australian Private Networks Pty Ltd (Activ8me) is committed to the highest standards of conduct and ethical behaviour, integrity and good corporate governance. Activ8me is also committed to protecting whistleblowers. Prior to submitting a Whistleblower Report, please read the full Whistleblower Policy which aims to: ensure Activ8me complies with applicable laws and practices and maintains the… View Article
Introduction The following is a summary of our Authorised Representatives and Advocates Policy as required by the Telecommunications Consumer Protection (TCP) Code. Customers may need to appoint authorised representatives and advocates to communicate with Activ8me for a range of reasons. These needs may be short or long term, and may require different levels of access… View Article
Introduction The following is a summary of our Complaint Handling Policy. You can access the full policy here: Download Full Complaint Handling Policy. This policy outlines our process for handling complaints for existing and former customers who are covered by the Telecommunications Consumer Protections Code. What is a Complaint? A complaint is any expression of… View Article
