We’re thrilled to announce that Activ8me has won the 2026 Canstar Innovation Excellence Award – one of Australia’s most respected telecommunications and consumer finance awards – for our Beyond the Call initiative. It’s a program we created to make life easier for customers in rural and remote Australia, and being recognised for it means a great deal to our team.
What Is the Canstar Innovation Excellence Award?
Canstar is one of Australia’s most trusted independent comparison and ratings platforms. The Canstar Innovation Excellence Awards recognise companies across the telecommunications and financial services sectors that are genuinely improving outcomes for Australians through innovative products, services and initiatives.
For 2026, Canstar celebrated providers that simplify stressful processes and deliver specialist support when it’s needed most. Activ8me’s Beyond the Call initiative was awarded in the Telecommunications category, specifically for Customer Experience and Business Process innovation.
Why Rural nbn® Internet Customers Needed Something Better
For many of our customers on nbn® Sky Muster satellite internet plans and nbn Fixed Wireless plans, getting help when the internet goes down isn’t straightforward.
In remote areas, many people rely on their home connection for Wi-Fi calling. When the internet drops out, so does their ability to contact us, emergency services, or anyone else. There are no mobile towers nearby. There’s no backup option.
Under the standard telco support model, raising a fault with our wholesaler nbn requires customers to complete diagnostic tests and provide results – sometimes multiple times over days or weeks. For someone living hours from the nearest town, that can mean long drives just to find a mobile signal, simply to answer a troubleshooting request.
We felt that wasn’t good enough.
How Activ8me’s Beyond the Call Initiative Works
Beyond the Call is our answer. We created a dedicated Ticket Management Team within our support division – a specialised group whose sole focus is managing wholesaler fault tickets and completing the diagnostic testing that nbn requires, without needing to involve the customer at all.
Working alongside our Network Operations team, this group remotely conducts diagnostic tests on behalf of customers. They take ownership of fault tickets from start to finish: tracking progress, escalating where needed and keeping customers informed – all without asking them to make a trip to town.
The team combines automated ticket-tracking tools with real human oversight, so every issue is actively progressed rather than sitting in a queue waiting for a customer callback.
It’s a straightforward but meaningful shift: we do the hard work so our customers don’t have to.
Award-Winning Results: Faster Fault Resolution for Rural Australians
Since launching Beyond the Call, the results have been significant. We’ve seen average fault resolution times drop, resulting in fewer repeat callers and greater customer satisfaction.
This means real customers – farmers, families, small businesses – are getting back online faster, with less frustration and fewer phone calls.
Award-Winning nbn® Internet Plans for Regional and Rural Australia
Activ8me has always focused on the customers that the big telcos tend to overlook: the families, farmers and communities across regional and rural Australia who deserve the same quality of service as anyone in the city.
Whether you’re on an nbn Sky Muster satellite internet plan connecting from a remote property, or an nbn Fixed Wireless plan in a regional town, Beyond the Call was built with you in mind.
This recognition from Canstar reflects what we’ve always believed: that truly understanding your customers – and acting on it – leads to better outcomes for everyone.
We’re proud of the team who built and runs this initiative every day. But more than the award, we’re proud of what it means for the people we serve.
Ready to experience the difference? Explore our nbn Sky Muster plans or check out our nbn Fixed Wireless options.
Recognised as One of Australia’s Best nbn Providers – Year After Year
The Canstar Innovation Excellence Award is the latest in a line of independent recognitions that reflect our commitment to rural and remote Australians.
WeMoney’s Fixed Wireless Provider of the Year – 2026
Activ8me was recently named WeMoney Fixed Wireless Provider of the Year for 2026 – recognised among Australia’s top internet providers for delivering outstanding value, performance and service to customers on nbn® Fixed Wireless.
Whistleout Best Satellite nbn Provider of the Year – 2025
Whistleout – one of Australia’s leading telco comparison platforms – named Activ8me the best satellite nbn provider in Australia for 2025. The award reflects our plan value, customer satisfaction and service quality across our nbn Sky Muster range.
Finder Innovation Awards – Best Telco Innovation Finalist, 2024
Activ8me was recognised as a finalist in Finder’s 2024 Innovation Awards in the Best Telco Innovation category – acknowledging our focus on building products and services that genuinely improve outcomes for regional Australians.
Finder Awards – Best Telco Innovation Finalist, Sky Muster Pro
Our Sky Muster Pro product was named a finalist in the Finder Awards for Best Telco Innovation, recognising the plan’s combination of competitive pricing and performance tailored specifically for satellite internet customers.
Frequently Asked Questions
What is Activ8me’s Beyond the Call initiative?
Beyond the Call is Activ8me’s dedicated fault management program for rural and remote nbn customers. Due to limited or sometimes non-existent phone coverage, our internal Ticket Management Team handles nbn fault tickets autonomously, reducing the requirement for end-user fault testing as much as possible, reducing the need for repeat calls, at no extra cost.
What is the Canstar Innovation Excellence Award?
The Canstar Innovation Excellence Award recognises Australian companies in telecommunications and finance that have introduced genuinely innovative products, services or processes that improve consumer outcomes. Canstar is one of Australia’s most trusted independent comparison and ratings platforms.
Which nbn plans does the Beyond the Call initiative apply to?
Beyond the Call applies automatically to all Activ8me customers on nbn Sky Muster satellite internet plans. There are no additional costs and no opt-in required – every fault ticket is managed through the program as standard.
How long does nbn Sky Muster fault resolution take?
This can be an extended period if a technician needs to visit the site, and depending on the remoteness of the location and the type of the fault involved. Since launching Beyond the Call, Activ8me has reduced average nbn Sky Muster fault times for our customers significantly.
What awards has Activ8me won?
Activ8me has received multiple independent awards, including the 2026 Canstar Innovation Excellence Award, WeMoney’s 2026 Fixed Wireless Provider of the Year, the Whistleout Best Satellite nbn Provider of the Year 2025, and two finalist acknowledgements in the Finder Awards for Best Telco Innovation.