Network Status

Severity: Emergency

Impacted location: NORTHCOTE, VIC

nbn has identified a performance issue with one or more of the impacted HFC services and will be proactively undertaking optimisation activities to resolve the issue within a prompt time frame. During this proactive maintenance, customers may have intermittent connectivity during the scheduled outage period. Most service impacting work will occur at once, however, it is possible some work will occur consecutively during the window. nbn apologises for the short notice, however, believe performing this work urgently is in the best interest of customers at this critical time.

Change start: 01/04/2021 08:48 Australian Eastern Daylight Time

Change end: 01/04/2021 18:00 Australian Eastern Daylight Time

Change duration: 9 hours 12 minutes

Interruption 1: 180 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

OptiComm advises there will be planned works in Grandlakes, VIC.
This will impact both Internet and phone services during the listed outage window for up to 6.5 hours due to planned cable relocation works.
Update: Due to unforeseen circumstances this work is ponstponed until 04/02/2021

Severity: Planned Maintenance

Impacted Location: Lara, Victoria

Impacted Services: Internet, phone

Start Date: 04/02/2021 23:59:00
End Date: 05/02/2021 06:30:00

OptiComm advises there will be planned works in Warralily Grange, VIC.
This will impact both Internet and phone services during the listed outage window for up to 6.5 hours due to planned cable relocation works.
Update: Due to unforeseen circumstances this work is ponstponed until 04/02/2021

Severity: Planned Maintenance

Impacted Location: Armstrong Creek, VIC

Impacted Services: Internet, phone

Start Date: 04/02/2021 23:59:00
End Date: 05/02/2021 06:30:00

OptiComm advises there will be planned works in Ashbury, VIC.
This will impact both Internet and phone services during the listed outage window for up to 6.5 hours due to planned cable relocation works.
Update: Due to unforeseen circumstances this work is ponstponed until 04/02/2021

Severity: Planned Maintenance

Impacted Location: Armstrong Creek, VIC

Impacted Services: Internet, phone

Start Date: 04/02/2021 23:59:00
End Date: 05/02/2021 06:30:00

OptiComm advises there will be planned works in Sanctuary, VIC.
This will impact both Internet and phone services during the listed outage window for up to 6.5 hours due to planned cable relocation works.
Update: Due to unforeseen circumstances this work is ponstponed until 04/02/2021

Severity: Planned Maintenance

Impacted Location: Armstrong Creek, VIC

Impacted Services: Internet, phone

Start Date: 04/02/2021 23:59:00
End Date: 05/02/2021 06:30:00

OptiComm advises there will be planned works in Armstrong Creek, VIC.
This will impact both Internet and phone services during the listed outage window for up to 6.5 hours due to planned cable relocation works.
Update: Due to unforeseen circumstances this work is ponstponed until 04/02/2021

Severity: Planned Maintenance

Impacted Location: Mount Duneed, Vic

Impacted Services: Internet, phone

Start Date: 04/02/2021 23:59:00
End Date: 05/02/2021 06:30:00

Opticomm wishes to advise that there will be a planned network maintenance in our POI, QLD. This will affect all RSPs and services for up to 15mins in QLD during the outage window. This maintenance is planned to enhance the performance of the network.

Severity: Planned Maintenance

Impacted Location:

Impacted Services:

Start Date: 02/02/2021 02:00:00
End Date: 02/02/2021 02:30:00

Opticomm wishes to advise that there will be a planned maintenance affecting all users in WA. This will affect internet & phone services for up to 10mins during the outage window. This is a continued effort to enhance the performance of the network.

Severity: Planned Maintenance

Impacted Location:

Impacted Services:

Start Date: 28/01/2021 03:00:00
End Date: 28/01/2021 03:30:00

Severity: Normal

Impacted location: Port Gawler, SA & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 23/01/2021 6:00:00 AM and 24/01/2021 06:00:00 PM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 23/01/2021 06:30 Australian Eastern Daylight Time

Change end: 24/01/2021 18:30 Australian Eastern Daylight Time

Change duration: 1 day 12 hours

Interruption 1: 720 min

Interruption 2: 720 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Toongabbie North, VIC & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 23/01/2021 6:00:00 AM and 24/01/2021 06:00:00 PM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 24/01/21 6:00AM
End: 24/01/21 6:00PM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Please note: additional interruption days for this series of work, are available in CRQ000004834297

Change start: 23/01/2021 06:00 Australian Eastern Daylight Time

Change end: 24/01/2021 18:00 Australian Eastern Daylight Time

Change duration: 1 day 12 hours

Interruption 1: 720 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Strahan, TAS

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 23/01/2021 6:00:00 AM and 24/01/2021 06:00:00 PM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 24/01/21 6:00AM
End: 24/01/21 6:00PM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Please note: additional interruption days for this series of work, are available in CRQ000004835420

Change start: 23/01/2021 06:00 Australian Eastern Daylight Time

Change end: 24/01/2021 18:00 Australian Eastern Daylight Time

Change duration: 1 day 12 hours

Interruption 1: 720 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: NSW

This notification is to let you know that NBN will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 9 hrs during the change window

Estimated Outage Start Time and length to Service:
23/01/2021 12:00:00 AM - 540 minutes
24/01/2021 12:00:00 AM - 540 minutes (Backup)
25/01/2021 12:00:00 AM - 540 minutes (Backup)

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 23/01/2021 00:00 Australian Eastern Daylight Time

Change end: 25/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 9 hours

Interruption 1: 540 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Wallan VIC

nbn has scheduled a planned outage to repair cables and/or joints attached to this service. This work is part of a national program to maintain continuity of service on the nbn network for customers.

Change start: 22/01/2021 07:00 Australian Eastern Daylight Time

Change end: 22/01/2021 19:00 Australian Eastern Daylight Time

Change duration: 12 hours

Interruption 1: 90 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Parkes NSW

nbn has scheduled a planned outage to repair cables and/or joints attached to this service. This work is part of a national program to maintain continuity of service on the nbn network for customers.

Change start: 22/01/2021 07:00 Australian Eastern Daylight Time

Change end: 22/01/2021 19:00 Australian Eastern Daylight Time

Change duration: 12 hours

Interruption 1: 90 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Cohuna VIC

nbn has scheduled a planned outage to repair cables and/or joints attached to this service. This work is part of a national program to maintain continuity of service on the nbn network for customers.

Change start: 22/01/2021 07:00 Australian Eastern Daylight Time

Change end: 22/01/2021 19:00 Australian Eastern Daylight Time

Change duration: 12 hours

Interruption 1: 90 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Millmerran, QLD

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 22/01/2021 5:00:00 AM and 24/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.

Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 23/01/21 5:00AM
End: 23/01/21 9:00AM

Backup Day 2
Start: 24/01/21 5:00AM
End: 24/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 22/01/2021 06:00 Australian Eastern Daylight Time

Change end: 24/01/2021 10:00 Australian Eastern Daylight Time

Change duration: 2 days 4 hours

Interruption 1: 240 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Lancaster, VIC & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 22/01/2021 6:00:00 AM and 24/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 23/01/21 6:00AM
End: 23/01/21 9:00AM

Backup Day 2
Start: 24/01/21 6:00AM
End: 24/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 22/01/2021 06:00 Australian Eastern Daylight Time

Change end: 24/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 3 hours

Interruption 1: 180 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Opticomm wishes to advise that there will be an emergency maintenance to resolve a potential service impacting issue. This will affect users in the estate: Waterford County, NSW. This will affect internet and phone services for up to 10mins during the outage window. 

Severity: Urgent Maintenance

Impacted Location: Chisholm, NSW

Impacted Services:

Start Date: 22/01/2021 06:00:00
End Date: 22/01/2021 06:30:00

Severity: Normal

Impacted location: Fernmount, NSW & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 22/01/2021 4:00:00 AM and 25/01/2021 9:00:00 AM

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 24/01/21 4:00AM
End: 24/01/21 9:00AM

Backup Day 2
Start: 25/01/21 4:00AM
End: 25/01/21 9:00AM


For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 22/01/2021 04:00 Australian Eastern Daylight Time

Change end: 25/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 3 days 5 hours

Interruption 1: 300 min

Interruption 2: 300 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Apple Tree Creek, QLD

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 22/01/2021 12:00:00 AM and 25/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 24/01/21 12:00AM
End: 24/01/21 9:00AM

Backup Day 2
Start: 25/01/21 12:00AM
End: 25/01/21 9:00AM


For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 22/01/2021 01:00 Australian Eastern Daylight Time

Change end: 25/01/2021 10:00 Australian Eastern Daylight Time

Change duration: 3 days 9 hours

Interruption 1: 540 min

Interruption 2: 540 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Sevenhill, SA

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 22/01/2021 12:00:00 AM and 27/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.

Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 25/01/21 12:00AM
End: 25/01/21 9:00AM

Backup Day 2
Start: 27/01/21 12:00AM
End: 27/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 22/01/2021 00:30 Australian Eastern Daylight Time

Change end: 27/01/2021 09:30 Australian Eastern Daylight Time

Change duration: 5 days 9 hours

Interruption 1: 540 min

Interruption 2: 540 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Mt Hollowback, VIC

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 22/01/2021 12:00:00 AM and 24/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 23/01/21 12:00AM
End: 23/01/21 9:00AM

Backup Day 2
Start: 24/01/21 12:00AM
End: 24/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 22/01/2021 00:00 Australian Eastern Daylight Time

Change end: 24/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 9 hours

Interruption 1: 540 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Wangaratta South, VIC

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 22/01/2021 12:00:00 AM and 24/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 23/01/21 12:00AM
End: 23/01/21 9:00AM

Backup Day 2
Start: 24/01/21 12:00AM
End: 24/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Please note: additional interruption days for this series of work, are available in CRQ000004835404 & CRQ000004834780

Change start: 22/01/2021 00:00 Australian Eastern Daylight Time

Change end: 24/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 9 hours

Interruption 1: 540 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Opticomm wishes to advise that there will be an emergency maintenance to resolve a potential service impacting issue. This will affect all users in the estate: 333 Burwood, Burwood Brickworks Vic. This will affect internet and phones services for up to 6 hours. 

Services the suburb of Burwood

Severity: Urgent Maintenance

Impacted Location: Burwood, VIC

Impacted Services: Telephone and Internet

Start Date: 22/01/2021 00:00:00
End Date: 22/01/2021 06:00:00

Severity: Normal

Impacted location: Ambergate, WA

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 20/01/2021 11:30:00 PM and 23/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.

Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 21/01/21 11:30PM
End: 22/01/21 9:00AM

Backup Day 2
Start: 22/01/21 11:30PM
End: 23/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Please note: additional interruption days for this series of work, are available in CRQ000004833015.

Change start: 21/01/2021 14:30 Australian Eastern Daylight Time

Change end: 23/01/2021 12:00 Australian Eastern Daylight Time

Change duration: 1 day 21 hours 30 minutes

Interruption 1: 570 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: GOLDEN SQUARE VIC

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 21/01/2021 07:00 Australian Eastern Daylight Time

Change end: 25/01/2021 19:00 Australian Eastern Daylight Time

Change duration: 4 days 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Cygnet, TAS & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 21/01/2021 5:00:00 AM and 24/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 23/01/21 5:00AM
End: 23/01/21 9:00AM

Backup Day 2
Start: 24/01/21 5:00AM
End: 24/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 21/01/2021 05:00 Australian Eastern Daylight Time

Change end: 24/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 3 days 4 hours

Interruption 1: 240 min

Interruption 2: 240 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Harston, VIC & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 20/01/2021 11:30:00 PM and 23/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 21/01/21 11:30PM
End: 22/01/21 9:00AM

Backup Day 2
Start: 22/01/21 11:30PM
End: 23/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 20/01/2021 23:30 Australian Eastern Daylight Time

Change end: 23/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 9 hours 30 minutes

Interruption 1: 570 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Humpty Doo, NT & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 20/01/2021 6:00:00 AM and 23/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 22/01/21 6:00AM
End: 22/01/21 9:00AM

Backup Day 2
Start: 23/01/21 6:00AM
End: 23/01/21 9:00AM


For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 20/01/2021 07:30 Australian Eastern Daylight Time

Change end: 23/01/2021 10:30 Australian Eastern Daylight Time

Change duration: 3 days 3 hours

Interruption 1: 180 min

Interruption 2: 180 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: BURRA SA

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 20/01/2021 07:30 Australian Eastern Daylight Time

Change end: 22/01/2021 19:30 Australian Eastern Daylight Time

Change duration: 2 days 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: BAIRNSDALE VIC

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 20/01/2021 07:00 Australian Eastern Daylight Time

Change end: 22/01/2021 19:00 Australian Eastern Daylight Time

Change duration: 2 days 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Nanango, QLD

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 20/01/2021 5:00:00 AM and 22/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.

Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 21/01/21 5:00AM
End: 21/01/21 9:00AM

Backup Day 2
Start: 22/01/21 5:00AM
End: 22/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 20/01/2021 06:00 Australian Eastern Daylight Time

Change end: 22/01/2021 10:00 Australian Eastern Daylight Time

Change duration: 2 days 4 hours

Interruption 1: 240 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Banks Pocket East, QLD

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 20/01/2021 12:00:00 AM and 24/01/2021 06:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.

Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 23/01/21 12:00AM
End: 23/01/21 6:00AM

Backup Day 2
Start: 24/01/21 12:00AM
End: 24/01/21 6:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 20/01/2021 01:00 Australian Eastern Daylight Time

Change end: 24/01/2021 07:00 Australian Eastern Daylight Time

Change duration: 4 days 6 hours

Interruption 1: 540 min

Interruption 2: 540 min

Interruption 3: 360 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Apple Tree Creek, QLD & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 20/01/2021 12:00:00 AM and 22/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 21/01/21 12:00AM
End: 21/01/21 9:00AM

Backup Day 2
Start: 22/01/21 12:00AM
End: 22/01/21 9:00AM


For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 20/01/2021 01:00 Australian Eastern Daylight Time

Change end: 22/01/2021 10:00 Australian Eastern Daylight Time

Change duration: 2 days 9 hours

Interruption 1: 540 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Activ8me have scheduled some network maintenance that will cause loss of internet for customers serviced by NBN in Coffs Harbour, NSW.

Impacted Location: Coffs Harbour, NSW

Interruption: 60 minutes during the scheduled maintenance window.

The work will be conducted during outside of peak hours to minimise disruption. This scheduled work is necessary to maintain adequate delivery of internet services to the region. Activ8me apologises for any inconvenience.

Severity: Normal

Impacted location: Wyuna, VIC

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 19/01/2021 11:30:00 PM and 22/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 20/01/21 11:30PM
End: 21/01/21 9:00AM

Backup Day 2
Start: 21/01/21 11:30PM
End: 22/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 19/01/2021 23:30 Australian Eastern Daylight Time

Change end: 22/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 9 hours 30 minutes

Interruption 1: 570 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Hinton South, Wallalong, NSW & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 19/01/2021 12:00:00 AM and 22/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 21/01/21 12:00AM
End: 21/01/21 9:00AM

Backup Day 2
Start: 22/01/21 12:00AM
End: 22/01/21 9:00AM


For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 19/01/2021 00:00 Australian Eastern Daylight Time

Change end: 22/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 3 days 9 hours

Interruption 1: 540 min

Interruption 2: 540 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Dunoon, Tregeagle South NSW & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 19/01/2021 12:00:00 AM and 22/01/2021 9:00:00 AM

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 21/01/21 12:00AM
End: 21/01/21 9:00AM

Backup Day 2
Start: 22/01/21 12:00AM
End: 22/01/21 9:00AM


For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 19/01/2021 00:00 Australian Eastern Daylight Time

Change end: 22/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 3 days 9 hours

Interruption 1: 540 min

Interruption 2: 540 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Port Sorell, TAS

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 16/01/2021 6:00:00 AM and 24/01/2021 06:00:00 PM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 24/01/21 6:00AM
End: 24/01/21 6:00PM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Please note: additional interruption days for this series of work, are available in CRQ000004833092

Change start: 16/01/2021 06:00 Australian Eastern Daylight Time

Change end: 24/01/2021 18:00 Australian Eastern Daylight Time

Change duration: 1 week 1 day 12 hours

Interruption 1: 720 min

Interruption 2: 720 min

Interruption 3: 720 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Allansford, VIC

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 16/01/2021 6:00:00 AM and 24/01/2021 06:00:00 PM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 24/01/21 6:00AM
End: 24/01/21 6:00PM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 16/01/2021 06:00 Australian Eastern Daylight Time

Change end: 24/01/2021 18:00 Australian Eastern Daylight Time

Change duration: 1 week 1 day 12 hours

Interruption 1: 720 min

Interruption 2: 720 min

Interruption 3: 720 min

Interruption 4: 0 min

Interruption 5: 0 min

Activ8me have planned some emergency changes to the Network that will cause
interruptions during the maintenance window.
Activ8me apologises for any inconvenience.

Severity: Normal

Impacted location: Warragul VIC

nbn has scheduled a planned outage to repair cables and/or joints attached to this service. This work is part of a national program to maintain continuity of service on the nbn network for customers.

Change start: 16/12/2020 07:00 Australian Eastern Daylight Time

Change end: 16/12/2020 19:00 Australian Eastern Daylight Time

Change duration: 12 hours

Interruption 1: 90 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Kersbrook East, SA & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 22/01/2021 5:00:00 AM and 26/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 25/01/21 5:00AM
End: 25/01/21 9:00AM

Backup Day 2
Start: 26/01/21 5:00AM
End: 26/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 22/01/2021 05:30 Australian Eastern Daylight Time

Change end: 26/01/2021 09:30 Australian Eastern Daylight Time

Change duration: 4 days 4 hours

Interruption 1: 240 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Multiple QLD, WA

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 0 hrs 10 mins during the change window.

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 22/01/2021 03:00 Australian Eastern Daylight Time

Change end: 22/01/2021 07:00 Australian Eastern Daylight Time

Change duration: 4 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: NSW, VIC, SA

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 0 hrs 10 mins during the change window.

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 22/01/2021 00:30 Australian Eastern Daylight Time

Change end: 22/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 5 hours 30 minutes

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Expedited

Impacted location: NSW,VIC

nbn has scheduled a planned outage to perform work on the Fixed Wireless cells that will optimise the serviceability of the network. The work being performed will cause a loss of connectivity during the outage window.

Change start: 22/01/2021 00:00 Australian Eastern Daylight Time

Change end: 22/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Clunes VIC

nbn has scheduled a planned outage to connect new customers to the nbn network. Existing customers are likely to experience a service interruption during the allocated outage window as activities, such as replacing or changing network elements, are undertaken.

Change start: 22/01/2021 00:00 Australian Eastern Daylight Time

Change end: 22/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 180 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Lidcombe, NSW

nbn has scheduled a planned outage to enable DOCSIS3.1 into the network. DOCSIS3.1 is a new technology which may improve download capacity for customers as well as improve the overall performance of the network. During this planned outage, customers will lose their connection to the network but will be automatically re-connected once the work is complete. More information about this technology is available on the nbn public website.

Change start: 22/01/2021 00:00 Australian Eastern Daylight Time

Change end: 22/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 30 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Lidcombe, NSW

nbn has scheduled a planned outage to enable DOCSIS3.1 into the network. DOCSIS3.1 is a new technology which may improve download capacity for customers as well as improve the overall performance of the network. During this planned outage, customers will lose their connection to the network but will be automatically re-connected once the work is complete. More information about this technology is available on the nbn public website.

Change start: 22/01/2021 00:00 Australian Eastern Daylight Time

Change end: 22/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 30 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Rushworth, VIC

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 21/01/2021 11:30:00 PM and 24/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 22/01/21 11:30PM
End: 23/01/21 9:00AM

Backup Day 2
Start: 23/01/21 11:30PM
End: 24/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Please note: additional interruption days for this series of work, are available in CRQ000004834075

Change start: 21/01/2021 23:30 Australian Eastern Daylight Time

Change end: 24/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 9 hours 30 minutes

Interruption 1: 570 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Emergency

Impacted location: TOORAK,VIC-3142

nbn has scheduled a planned outage to perform essential remediation activity on the network that will optimise the serviceability of the network. During the outage, customers will not be able to access the network.

Change start: 21/01/2021 18:19 Australian Eastern Daylight Time

Change end: 21/01/2021 21:00 Australian Eastern Daylight Time

Change duration: 2 hours 40 minutes 7 seconds

Interruption 1: 120 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

OptiComm wishes to advise that there is an unplanned outage affecting a portion of users in the estate: Brighton, WA . This is currently affecting internet & phone services. 
[Update 18:30] - Our tech is on transit to further investigate onsite.

Services the suburbs of Butler, Ridgewood, Alkimos Jindalee and Quinns Rocks

Severity: Unplanned Outage

Impacted Location: Butler, WA

Impacted Services:

Start Date: 21/01/2021 17:55:00
End Date: 21/01/2021 20:00:00

Severity: Normal

Impacted location: Orange NSW

nbn has scheduled a planned outage to connect new customers to the nbn network. Existing customers are likely to experience a service interruption during the allocated outage window as activities, such as replacing or changing network elements, are undertaken.

Change start: 21/01/2021 08:00 Australian Eastern Daylight Time

Change end: 21/01/2021 17:00 Australian Eastern Daylight Time

Change duration: 9 hours

Interruption 1: 180 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Figtree NSW

nbn has scheduled a planned outage to repair cables and/or joints attached to this service. This work is part of a national program to maintain continuity of service on the nbn network for customers.

Change start: 21/01/2021 07:00 Australian Eastern Daylight Time

Change end: 21/01/2021 19:00 Australian Eastern Daylight Time

Change duration: 12 hours

Interruption 1: 90 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Figtree NSW

nbn has scheduled a planned outage to repair cables and/or joints attached to this service. This work is part of a national program to maintain continuity of service on the nbn network for customers.

Change start: 21/01/2021 07:00 Australian Eastern Daylight Time

Change end: 21/01/2021 19:00 Australian Eastern Daylight Time

Change duration: 12 hours

Interruption 1: 90 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Opticomm wishes to advise that there will be an urgent maintenance under a fault condition to resolve a service impacting issue. This will affect Foxtel & FTA TV services for up to 1.5hrs during the outage window. This will affect users in the estates: Chancello, Princeton Rise, & University Hill, Vic.
[Update 07:26] Due to unforeseen circumstances, Foxtel services will be down for up to 2 more hours while maintenance continues.
[Update 09:48] Due faulty equipment being identified and needing replacing, maintenance is expected to continue for a further 2 hours.

University Hill Exchange services the northern part of Bundoora

Severity: Urgent Maintenance

Impacted Location: Bundoora, Victoria

Impacted Services:

Start Date: 21/01/2021 06:00:00
End Date: 21/01/2021 11:30:00

Severity: Normal

Impacted location: QLD

nbn has scheduled a planned outage on the network to perform maintenance. Routine maintenance activities are required to provide continuity of service and will optimise the overall stability of the nbn network.

Change start: 21/01/2021 01:00 Australian Eastern Daylight Time

Change end: 21/01/2021 07:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 120 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Springvale, VIC

nbn has scheduled a planned outage to enable DOCSIS3.1 into the network. DOCSIS3.1 is a new technology which may improve download capacity for customers as well as improve the overall performance of the network. During this planned outage, customers will lose their connection to the network but will be automatically re-connected once the work is complete. More information about this technology is available on the nbn public website.

Change start: 21/01/2021 00:00 Australian Eastern Daylight Time

Change end: 21/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 30 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Hawthorn, VIC

nbn has scheduled planned works to upgrade software at the Point Of Interconnect (POI) specific to this outage that will impact the services listed below. The software upgrade will improve performance and increase capacity at the POI.

End-customers will experience a loss of connectivity for up to 120 minutes during the change window. Service provisioning and Testing & Diagnostics will be suspended for RSPs during the outage. RSPs may continue to submit requests (Create Order), however notifications may be delayed or deferred.

Change start: 21/01/2021 00:00 Australian Eastern Daylight Time

Change end: 21/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 120 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: VIC

This notification is to let you know that nbn will be performing maintenance work on the wireless network. Due to this activity the services listed below will experience a loss of connectivity for up to 0 hrs 30 mins during the change window

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 21/01/2021 00:00 Australian Eastern Daylight Time

Change end: 21/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 30 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: BRIGHTON VIC

A local power supplier has advised nbn of a planned electricity interruption that may affect the nbn network.

Due to the planned interruption, nbn End Users may experience a loss of service to their phone/internet service for the duration of the outage window.

For further information related to the planned interruption, please visit your local power suppliers website.

Change start: 20/01/2021 21:30 Australian Eastern Daylight Time

Change end: 21/01/2021 04:30 Australian Eastern Daylight Time

Change duration: 7 hours

Interruption 1: 420 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: ALBANY WA

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 20/01/2021 10:00 Australian Eastern Daylight Time

Change end: 22/01/2021 22:00 Australian Eastern Daylight Time

Change duration: 2 days 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: ESK QLD

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 20/01/2021 08:00 Australian Eastern Daylight Time

Change end: 22/01/2021 20:00 Australian Eastern Daylight Time

Change duration: 2 days 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Bairnsdale VIC

This notification is to let you know that NBN will be performing maintenance work on the Copper network. Due to this activity the services listed below will experience a loss of connectivity during the change window.

Change start: 20/01/2021 08:00 Australian Eastern Daylight Time

Change end: 20/01/2021 17:00 Australian Eastern Daylight Time

Change duration: 9 hours

Interruption 1: 150 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: BELMONT VIC

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 20/01/2021 07:00 Australian Eastern Daylight Time

Change end: 22/01/2021 19:00 Australian Eastern Daylight Time

Change duration: 2 days 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: VINCENTIA NSW

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 20/01/2021 07:00 Australian Eastern Daylight Time

Change end: 22/01/2021 19:00 Australian Eastern Daylight Time

Change duration: 2 days 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: EVANS HEAD NSW

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 20/01/2021 07:00 Australian Eastern Daylight Time

Change end: 22/01/2021 19:00 Australian Eastern Daylight Time

Change duration: 2 days 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Carlton TAS

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 20/01/2021 07:00 Australian Eastern Daylight Time

Change end: 21/01/2021 19:00 Australian Eastern Daylight Time

Change duration: 1 day 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Longwarry, VIC & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 20/01/2021 6:00:00 AM and 23/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 22/01/21 6:00AM
End: 22/01/21 9:00AM

Backup Day 2
Start: 23/01/21 6:00AM
End: 23/01/21 9:00AM
For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 20/01/2021 06:00 Australian Eastern Daylight Time

Change end: 23/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 3 days 3 hours

Interruption 1: 180 min

Interruption 2: 180 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Moreland, VIC

nbn has scheduled this activity as part of a program of work being implemented into the HFC network to assist with the facilitation of the DOCSIS3.1 software update. During this work, technicians will be replacing the Band Pass Filters (BPF) at designated HFC exchanges as a pre-requisite for the software update.
During this scheduled outage, each user will be completely offline for 5 minutes or less. Following the work, all users are expected to automatically re-connect to the network.
The unique program ID for this program of work is POPO00002.

Change start: 20/01/2021 06:00 Australian Eastern Daylight Time

Change end: 20/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 3 hours

Interruption 1: 120 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: WA

nbn has scheduled planned works to upgrade software at the Point Of Interconnect (POI) specific to this outage that will impact the services listed below. The software upgrade will improve performance and increase capacity at the POI.

End-customers will experience a loss of connectivity for up to 120 minutes during the change window. Service provisioning and Testing & Diagnostics will be suspended for RSPs during the outage. RSPs may continue to submit requests (Create Order), however notifications may be delayed or deferred.

Change start: 20/01/2021 03:00 Australian Eastern Daylight Time

Change end: 20/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 120 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: VIC

nbn has scheduled planned works to upgrade software at the Point Of Interconnect (POI) specific to this outage that will impact the services listed below. The software upgrade will improve performance and increase capacity at the POI.

End-customers will experience a loss of connectivity for up to 120 minutes during the change window. Service provisioning and Testing & Diagnostics will be suspended for RSPs during the outage. RSPs may continue to submit requests (Create Order), however notifications may be delayed or deferred.

Change start: 20/01/2021 00:00 Australian Eastern Daylight Time

Change end: 20/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 120 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Reservoir, VIC

nbn has scheduled a planned outage to enable DOCSIS3.1 into the network. DOCSIS3.1 is a new technology which may improve download capacity for customers as well as improve the overall performance of the network. During this planned outage, customers will lose their connection to the network but will be automatically re-connected once the work is complete. More information about this technology is available on the nbn public website.

Change start: 20/01/2021 00:00 Australian Eastern Daylight Time

Change end: 20/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 30 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Expedited

Impacted location: NSW,VIC

nbn has scheduled a planned outage to perform work on the Fixed Wireless cells that will optimise the serviceability of the network. The work being performed will cause a loss of connectivity during the outage window.

Change start: 20/01/2021 00:00 Australian Eastern Daylight Time

Change end: 20/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Emergency

Impacted location: South Hobart, TAS

nbn has scheduled a planned outage to undertake essential remediation activity on the copper network. Copper cables will be repaired or replaced, joints will be remade and other network hardware may be replaced. Work at the site can only be performed during daylight hours due to the HSE risk. During the outage, customers will not be able to access the network.

Change start: 19/01/2021 16:00 Australian Eastern Daylight Time

Change end: 20/01/2021 00:00 Australian Eastern Daylight Time

Change duration: 8 hours

Interruption 1: 60 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Emergency

Impacted location: SCORESBY, VIC

nbn has identified a performance issue with one or more of the impacted HFC services and will be proactively undertaking optimisation activities to resolve the issue within a prompt time frame. During this proactive maintenance, customers may have intermittent connectivity during the scheduled outage period. Most service impacting work will occur at once, however, it is possible some work will occur consecutively during the window. nbn apologises for the short notice, however, believe performing this work urgently is in the best interest of customers at this critical time.

Change start: 19/01/2021 14:30 Australian Eastern Daylight Time

Change end: 19/01/2021 18:00 Australian Eastern Daylight Time

Change duration: 3 hours 30 minutes

Interruption 1: 60 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Emergency

Impacted location: WERE WB08-2

nbn has identified a performance issue with one or more of the impacted HFC services and will be proactively undertaking optimisation activities to resolve the issue within a prompt time frame. During this proactive maintenance, customers may have intermittent connectivity during the scheduled outage period. Most service impacting work will occur at once, however, it is possible some work will occur consecutively during the window. nbn apologises for the short notice, however, believe performing this work urgently is in the best interest of customers at this critical time.

Change start: 19/01/2021 14:20 Australian Eastern Daylight Time

Change end: 19/01/2021 18:00 Australian Eastern Daylight Time

Change duration: 3 hours 40 minutes

Interruption 1: 180 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Emergency

Impacted location: THORNBURY, VIC

nbn has identified a performance issue with one or more of the impacted HFC services and will be proactively undertaking optimisation activities to resolve the issue within a prompt time frame. During this proactive maintenance, customers may have intermittent connectivity during the scheduled outage period. Most service impacting work will occur at once, however, it is possible some work will occur consecutively during the window. nbn apologises for the short notice, however, believe performing this work urgently is in the best interest of customers at this critical time.

Change start: 19/01/2021 10:08 Australian Eastern Daylight Time

Change end: 19/01/2021 18:00 Australian Eastern Daylight Time

Change duration: 7 hours 52 minutes

Interruption 1: 180 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: SCARBOROUGH QLD

A local power supplier has advised nbn of a planned electricity interruption that may affect the nbn network.

Due to the planned interruption, nbn End Users may experience a loss of service to their phone/internet service for the duration of the outage window.

For further information related to the planned interruption, please visit your local power suppliers website.

Change start: 19/01/2021 09:00 Australian Eastern Daylight Time

Change end: 19/01/2021 16:00 Australian Eastern Daylight Time

Change duration: 7 hours

Interruption 1: 420 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: HUGHENDEN QLD

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 19/01/2021 08:00 Australian Eastern Daylight Time

Change end: 21/01/2021 20:00 Australian Eastern Daylight Time

Change duration: 2 days 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Emergency

Impacted location: Craigieburn, VIC

nbn has scheduled a planned outage to undertake essential remediation activity on the copper network. Copper cables will be repaired or replaced, joints will be remade and other network hardware may be replaced. Work at the site can only be performed during daylight hours due to the HSE risk. During the outage, customers will not be able to access the network.

Change start: 19/01/2021 07:40 Australian Eastern Daylight Time

Change end: 19/01/2021 08:40 Australian Eastern Daylight Time

Change duration: 1 hour

Interruption 1: 60 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Clunes VIC

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 19/01/2021 07:00 Australian Eastern Daylight Time

Change end: 20/01/2021 19:00 Australian Eastern Daylight Time

Change duration: 1 day 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Emergency

Impacted location: SUNSHINE NORTH, VIC

nbn has identified a performance issue with one or more of the impacted HFC services and will be proactively undertaking optimisation activities to resolve the issue within a prompt time frame. During this proactive maintenance, customers may have intermittent connectivity during the scheduled outage period. Most service impacting work will occur at once, however, it is possible some work will occur consecutively during the window. nbn apologises for the short notice, however, believe performing this work urgently is in the best interest of customers at this critical time.

Change start: 19/01/2021 07:00 Australian Eastern Daylight Time

Change end: 19/01/2021 18:00 Australian Eastern Daylight Time

Change duration: 11 hours

Interruption 1: 180 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Nanango East, QLD

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 19/01/2021 5:00:00 AM and 21/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.

Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 20/01/21 5:00AM
End: 20/01/21 9:00AM

Backup Day 2
Start: 21/01/21 5:00AM
End: 21/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 19/01/2021 06:00 Australian Eastern Daylight Time

Change end: 21/01/2021 10:00 Australian Eastern Daylight Time

Change duration: 2 days 4 hours

Interruption 1: 240 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Port Sorell, TAS

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 19/01/2021 6:00:00 AM and 21/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.

Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 20/01/21 6:00AM
End: 20/01/21 9:00AM

Backup Day 2
Start: 21/01/21 6:00AM
End: 21/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Please note: additional interruption days for this series of work, are available in CRQ000004833265

Change start: 19/01/2021 06:00 Australian Eastern Daylight Time

Change end: 21/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 3 hours

Interruption 1: 180 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Girgarre, Stanhope, Harston, Tatura, VIC

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 19/01/2021 6:00:00 AM and 21/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 20/01/21 6:00AM
End: 20/01/21 9:00AM

Backup Day 2
Start: 21/01/21 6:00AM
End: 21/01/21 9:00AM
For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 19/01/2021 06:00 Australian Eastern Daylight Time

Change end: 21/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 3 hours

Interruption 1: 180 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Apple Tree Creek, QLD

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 19/01/2021 5:00:00 AM and 19/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.



For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 19/01/2021 06:00 Australian Eastern Daylight Time

Change end: 19/01/2021 10:00 Australian Eastern Daylight Time

Change duration: 4 hours

Interruption 1: 240 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Rennies Hill, VIC & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 19/01/2021 5:00:00 AM and 21/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 20/01/21 5:00AM
End: 20/01/21 9:00AM

Backup Day 2
Start: 21/01/21 5:00AM
End: 21/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 19/01/2021 05:00 Australian Eastern Daylight Time

Change end: 21/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 4 hours

Interruption 1: 240 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Emergency

Impacted location: Toowoomba City QLD 4350

nbn has scheduled a planned outage to undertake essential remediation activity on the copper network. Copper cables will be repaired or replaced, joints will be remade and other network hardware may be replaced. Work at the site can only be performed during daylight hours due to the HSE risk. During the outage, customers will not be able to access the network.

Change start: 19/01/2021 04:19 Australian Eastern Daylight Time

Change end: 19/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 1 hour 41 minutes

Interruption 1: 60 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: WA

This notification is to let you know that NBN will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 15 mins during the change window

Estimated Outage Start Time and length to Service:
19/01/2021 12:00:00 AM - 15 minutes
20/01/2021 12:00:00 AM - 15 minutes (Backup)
21/01/2021 12:00:00 AM - 15 minutes (Backup)

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 19/01/2021 03:00 Australian Eastern Daylight Time

Change end: 21/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 6 hours

Interruption 1: 15 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: NT

This notification is to let you know that NBN will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 15 mins during the change window

Estimated Outage Start Time and length to Service:
19/01/2021 12:00:00 AM - 15 minutes
20/01/2021 12:00:00 AM - 15 minutes (Backup)
21/01/2021 12:00:00 AM - 15 minutes (Backup)

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 19/01/2021 01:30 Australian Eastern Daylight Time

Change end: 21/01/2021 07:30 Australian Eastern Daylight Time

Change duration: 2 days 6 hours

Interruption 1: 15 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: QLD

nbn has scheduled a planned outage to address capacity on the network. As nbn continues to connect more customers to the network, capacity is continually reviewed to provide all Australians with the best service possible. nbn appreciates your patience and understanding while work is performed.

Change start: 19/01/2021 01:00 Australian Eastern Daylight Time

Change end: 19/01/2021 07:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 120 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: VIC

This notification is to let you know that NBN will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 15 mins during the change window

Estimated Outage Start Time and length to Service:
19/01/2021 12:00:00 AM - 15 minutes
20/01/2021 12:00:00 AM - 15 minutes (Backup)
21/01/2021 12:00:00 AM - 15 minutes (Backup)

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 19/01/2021 00:00 Australian Eastern Daylight Time

Change end: 21/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 2 days 6 hours

Interruption 1: 15 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: VIC

This notification is to let you know that NBN will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 1 hr during the change window

Estimated Outage Start Time and length to Service:
19/01/2021 12:00:00 AM - 360 minutes
20/01/2021 12:00:00 AM - 360 minutes (Backup)
21/01/2021 12:00:00 AM - 360 minutes (Backup)

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 19/01/2021 00:00 Australian Eastern Daylight Time

Change end: 21/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 2 days 6 hours

Interruption 1: 360 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Opticomm wishes to advise that there will be an urgent network maintenance affecting free WIFI services in estates in Vic. This will also affect internet at the estate Plummer st (Port Melbourne). There will be an outage for up to 15mins during the maintenance window. This is a continued effort to enhance the performance of the network.

Severity: Urgent Maintenance

Impacted Location:

Impacted Services:

Start Date: 19/01/2021 00:00:00
End Date: 19/01/2021 06:00:00

Severity: Normal

Impacted location: Moreland, VIC

nbn has scheduled a planned outage to enable DOCSIS3.1 into the network. DOCSIS3.1 is a new technology which may improve download capacity for customers as well as improve the overall performance of the network. During this planned outage, customers will lose their connection to the network but will be automatically re-connected once the work is complete. More information about this technology is available on the nbn public website.

Change start: 19/01/2021 00:00 Australian Eastern Daylight Time

Change end: 19/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 30 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: NSW

nbn has scheduled planned works to upgrade software at the Point Of Interconnect (POI) specific to this outage that will impact the services listed below. The software upgrade will improve performance and increase capacity at the POI.

End-customers will experience a loss of connectivity for up to 120 minutes during the change window. Service provisioning and Testing & Diagnostics will be suspended for RSPs during the outage. RSPs may continue to submit requests (Create Order), however notifications may be delayed or deferred.

Change start: 19/01/2021 00:00 Australian Eastern Daylight Time

Change end: 19/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 120 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Emergency

Impacted location: THORNBURY, VIC

nbn has identified a performance issue with one or more of the impacted HFC services and will be proactively undertaking optimisation activities to resolve the issue within a prompt time frame. During this proactive maintenance, customers may have intermittent connectivity during the scheduled outage period. Most service impacting work will occur at once, however, it is possible some work will occur consecutively during the window. nbn apologises for the short notice, however, believe performing this work urgently is in the best interest of customers at this critical time.

Change start: 18/01/2021 14:05 Australian Eastern Daylight Time

Change end: 18/01/2021 18:00 Australian Eastern Daylight Time

Change duration: 3 hours 55 minutes

Interruption 1: 180 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: SOUTH CARNARVON WA

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 18/01/2021 10:00 Australian Eastern Daylight Time

Change end: 20/01/2021 22:00 Australian Eastern Daylight Time

Change duration: 2 days 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Bulgarra WA

nbn has scheduled a planned outage to repair cables and/or joints attached to this service. This work is part of a national program to maintain continuity of service on the nbn network for customers.

Change start: 18/01/2021 10:00 Australian Eastern Daylight Time

Change end: 18/01/2021 22:00 Australian Eastern Daylight Time

Change duration: 12 hours

Interruption 1: 90 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: KIPPA

A local power supplier has advised nbn of a planned electricity interruption that may affect the nbn network.

Due to the planned interruption, nbn End Users may experience a loss of service to their phone/internet service for the duration of the outage window.

For further information related to the planned interruption, please visit your local power suppliers website.

Change start: 18/01/2021 10:00 Australian Eastern Daylight Time

Change end: 18/01/2021 16:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 360 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: RIVERHILLS QLD

A local power supplier has advised nbn of a planned electricity interruption that may affect the nbn network.

Due to the planned interruption, nbn End Users may experience a loss of service to their phone/internet service for the duration of the outage window.

For further information related to the planned interruption, please visit your local power suppliers website.

Change start: 18/01/2021 09:00 Australian Eastern Daylight Time

Change end: 18/01/2021 13:00 Australian Eastern Daylight Time

Change duration: 4 hours

Interruption 1: 240 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: OBERON NSW

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 18/01/2021 07:00 Australian Eastern Daylight Time

Change end: 20/01/2021 19:00 Australian Eastern Daylight Time

Change duration: 2 days 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: GROVEDALE VIC

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 18/01/2021 07:00 Australian Eastern Daylight Time

Change end: 20/01/2021 19:00 Australian Eastern Daylight Time

Change duration: 2 days 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Murwillumbah Hill, Dunbible, NSW&Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 18/01/2021 6:00:00 AM and 21/01/2021 9:00:00 AM

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 20/01/21 6:00AM
End: 20/01/21 9:00AM

Backup Day 2
Start: 21/01/21 6:00AM
End: 21/01/21 9:00AM


For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 18/01/2021 06:00 Australian Eastern Daylight Time

Change end: 21/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 3 days 3 hours

Interruption 1: 180 min

Interruption 2: 180 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Palmers Island, Mororo NSW

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 18/01/2021 6:00:00 AM and 20/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 19/01/21 6:00AM
End: 19/01/21 9:00AM

Backup Day 2
Start: 20/01/21 6:00AM
End: 20/01/21 9:00AM


For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 18/01/2021 06:00 Australian Eastern Daylight Time

Change end: 20/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 3 hours

Interruption 1: 180 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Bradford North, Bet Bet, VIC

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 18/01/2021 6:00:00 AM and 20/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 19/01/21 6:00AM
End: 19/01/21 9:00AM

Backup Day 2
Start: 20/01/21 6:00AM
End: 20/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 18/01/2021 06:00 Australian Eastern Daylight Time

Change end: 20/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 3 hours

Interruption 1: 180 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Woolgoolga, NSW & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 18/01/2021 5:00:00 AM and 21/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 20/01/21 5:00AM
End: 20/01/21 9:00AM

Backup Day 2
Start: 21/01/21 5:00AM
End: 21/01/21 9:00AM


For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 18/01/2021 05:00 Australian Eastern Daylight Time

Change end: 21/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 3 days 4 hours

Interruption 1: 240 min

Interruption 2: 240 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Ambergate, WA

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 18/01/2021 12:00:00 AM and 19/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Please note: additional interruption days for this series of work, are available in CRQ000004832854.

Change start: 18/01/2021 03:00 Australian Eastern Daylight Time

Change end: 19/01/2021 12:00 Australian Eastern Daylight Time

Change duration: 1 day 9 hours

Interruption 1: 540 min

Interruption 2: 540 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: QLD, WA

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 0 hrs 10 mins during the change window.

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 18/01/2021 03:00 Australian Eastern Daylight Time

Change end: 18/01/2021 07:00 Australian Eastern Daylight Time

Change duration: 4 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Multiple QLD

This notification is to let you know that NBN will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 2 hrs 0 mins during the change window

Estimated Outage Start Time and length to Service:
18/01/2021 12:00:00 AM - 2 hrs

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 18/01/2021 01:00 Australian Eastern Daylight Time

Change end: 18/01/2021 07:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 120 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: NSW, VIC, SA

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 0 hrs 10 mins during the change window.

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 18/01/2021 00:30 Australian Eastern Daylight Time

Change end: 18/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 5 hours 30 minutes

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Coffs Harbour, NSW

nbn has scheduled planned works to upgrade software at the Point Of Interconnect (POI) specific to this outage that will impact the services listed below. The software upgrade will improve performance and increase capacity at the POI.

End-customers will experience a loss of connectivity for up to 120 minutes during the change window. Service provisioning and Testing & Diagnostics will be suspended for RSPs during the outage. RSPs may continue to submit requests (Create Order), however notifications may be delayed or deferred.

Change start: 18/01/2021 00:00 Australian Eastern Daylight Time

Change end: 18/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 120 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Palmers Island, NSW

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 17/01/2021 12:00:00 AM and 19/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 18/01/21 12:00AM
End: 18/01/21 9:00AM

Backup Day 2
Start: 19/01/21 12:00AM
End: 19/01/21 9:00AM


For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 17/01/2021 00:00 Australian Eastern Daylight Time

Change end: 19/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 9 hours

Interruption 1: 540 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Somerset, Doctors Rocks, TAS

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 16/01/2021 7:30:00 AM and 17/01/2021 05:30:00 PM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 17/01/21 7:30AM
End: 17/01/21 5:30PM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 16/01/2021 07:30 Australian Eastern Daylight Time

Change end: 17/01/2021 17:30 Australian Eastern Daylight Time

Change duration: 1 day 10 hours

Interruption 1: 600 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Maclean Lookout, NSW

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 16/01/2021 6:00:00 AM and 17/01/2021 06:00:00 PM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.



For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 16/01/2021 06:00 Australian Eastern Daylight Time

Change end: 17/01/2021 18:00 Australian Eastern Daylight Time

Change duration: 1 day 12 hours

Interruption 1: 720 min

Interruption 2: 720 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Wolumla Town, Merimbula NSW & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 16/01/2020 6:00:00 AM and 17/01/2020 06:00:00 PM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 17/01/20 6:00AM
End: 17/01/20 6:00PM


For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 16/01/2021 06:00 Australian Eastern Daylight Time

Change end: 17/01/2021 18:00 Australian Eastern Daylight Time

Change duration: 1 day 12 hours

Interruption 1: 720 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Kyabram Central, Girgarre, VIC & Downstream

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 16/01/2021 6:00:00 AM and 17/01/2021 06:00:00 PM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 17/01/21 6:00AM
End: 17/01/21 6:00PM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 16/01/2021 06:00 Australian Eastern Daylight Time

Change end: 17/01/2021 18:00 Australian Eastern Daylight Time

Change duration: 1 day 12 hours

Interruption 1: 600 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Ulmarra, Tucabia NSW

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 16/01/2021 12:00:00 AM and 19/01/2021 9:00:00 AM


services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 18/01/21 12:00AM
End: 18/01/21 9:00AM

Backup Day 2
Start: 19/01/21 12:00AM
End: 19/01/21 9:00AM


For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 16/01/2021 00:00 Australian Eastern Daylight Time

Change end: 19/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 3 days 9 hours

Interruption 1: 540 min

Interruption 2: 540 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

OptiComm advises there will be urgent works carried out impacting TV services in Gregory Hills, NSW.
This will affect both Freeview and Foxtel services for up to 10 minutes during the listed outage window.

Sub tended node to Oran Park which services the estate of Gregory Hills and Central Hills Business Park

Severity: Urgent Maintenance

Impacted Location: Gregory Hills, NSW

Impacted Services: Freeview, Foxtel

Start Date: 15/01/2021 15:15:00
End Date: 15/01/2021 16:15:00

Severity: Emergency

Impacted location: NORTHCOTE, VIC

nbn has identified a performance issue with one or more of the impacted HFC services and will be proactively undertaking optimisation activities to resolve the issue within a prompt time frame. During this proactive maintenance, customers may have intermittent connectivity during the scheduled outage period. Most service impacting work will occur at once, however, it is possible some work will occur consecutively during the window. nbn apologises for the short notice, however, believe performing this work urgently is in the best interest of customers at this critical time.

Change start: 15/01/2021 12:00 Australian Eastern Daylight Time

Change end: 15/01/2021 18:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 180 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Cranbourne VIC Cranbourne North VIC

A local power supplier has advised nbn of a planned electricity interruption that may affect the nbn network.

Due to the planned interruption, nbn End Users may experience a loss of service to their phone/internet service for the duration of the outage window.

For further information related to the planned interruption, please visit your local power suppliers website.

Change start: 15/01/2021 11:00 Australian Eastern Daylight Time

Change end: 15/01/2021 13:00 Australian Eastern Daylight Time

Change duration: 2 hours

Interruption 1: 120 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: LAMINGTON WA

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 15/01/2021 10:00 Australian Eastern Daylight Time

Change end: 19/01/2021 22:00 Australian Eastern Daylight Time

Change duration: 4 days 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

OptiComm wishes to advise that there is urgent maintenance being carried out at the Jordan Springs exchange. This will affect internet and phone services for customers on Bungendore Street for up 10 minutes.
[Update 08:30] - As further work is required, services to be interrupted for further 10 minutes.
[Update 09:30] - Due to unforeseen reasons further investigations are needed. There will further interruptions for 10mins.
[Update 10:20] - Testing are ongoing for further 30mins. There will be an outage for 2mins to resolve a service impacting issue within this window.
[Update 11:50am] - Urgent maintenance to be scheduled at 12:00pm - up to 30min outage - to resolve a service impacting issue.

Severity: Urgent Maintenance

Impacted Location: Jordan Springs, NSW

Impacted Services: Internet and Phone

Start Date: 15/01/2021 08:05:00
End Date: 15/01/2021 12:30:00

Severity: Normal

Impacted location: Edmonton QLD

nbn has scheduled a planned outage to repair cables and/or joints attached to this service. This work is part of a national program to maintain continuity of service on the nbn network for customers.

Change start: 15/01/2021 08:00 Australian Eastern Daylight Time

Change end: 15/01/2021 20:00 Australian Eastern Daylight Time

Change duration: 12 hours

Interruption 1: 90 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: WA

nbn has scheduled planned works to upgrade software at the Point Of Interconnect (POI) specific to this outage that will impact the services listed below. The software upgrade will improve performance and increase capacity at the POI.

End-customers will experience a loss of connectivity for up to 120 minutes during the change window. Service provisioning and Testing & Diagnostics will be suspended for RSPs during the outage. RSPs may continue to submit requests (Create Order), however notifications may be delayed or deferred.

Change start: 15/01/2021 03:00 Australian Eastern Daylight Time

Change end: 15/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 120 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Ambergate, WA

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 14/01/2021 11:30:00 PM and 18/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.

Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 16/01/21 11:30PM
End: 17/01/21 9:00AM

Backup Day 2
Start: 17/01/21 11:30PM
End: 18/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Please note: additional interruption days for this series of work, are available in CRQ000004830738

Change start: 15/01/2021 02:30 Australian Eastern Daylight Time

Change end: 18/01/2021 12:00 Australian Eastern Daylight Time

Change duration: 3 days 9 hours 30 minutes

Interruption 1: 570 min

Interruption 2: 570 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: QLD

This notification is to let you know that NBN will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 15 mins during the change window

Estimated Outage Start Time and length to Service:
15/01/2021 12:00:00 AM - 15 minutes
16/01/2021 12:00:00 AM - 15 minutes (Backup)
17/01/2021 12:00:00 AM - 15 minutes (Backup)

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 15/01/2021 01:00 Australian Eastern Daylight Time

Change end: 17/01/2021 07:00 Australian Eastern Daylight Time

Change duration: 2 days 6 hours

Interruption 1: 15 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Clare North, SA & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 15/01/2021 12:00:00 AM and 20/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 19/01/21 12:00AM
End: 19/01/21 9:00AM

Backup Day 2
Start: 20/01/21 12:00AM
End: 20/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 15/01/2021 00:30 Australian Eastern Daylight Time

Change end: 20/01/2021 09:30 Australian Eastern Daylight Time

Change duration: 5 days 9 hours

Interruption 1: 540 min

Interruption 2: 540 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Wasleys, SA

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 15/01/2021 12:00:00 AM and 18/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.

Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 16/01/21 12:00AM
End: 16/01/21 9:00AM

Backup Day 2
Start: 18/01/21 12:00AM
End: 18/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Please note: additional interruption days for this series of work, are available in CRQ000004831794

Change start: 15/01/2021 00:30 Australian Eastern Daylight Time

Change end: 18/01/2021 09:30 Australian Eastern Daylight Time

Change duration: 3 days 9 hours

Interruption 1: 540 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: NSW, VIC, SA

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 0 hrs 10 mins during the change window.

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 15/01/2021 00:30 Australian Eastern Daylight Time

Change end: 15/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 5 hours 30 minutes

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Dunoon, Modanville NSW

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 15/01/2021 12:00:00 AM and 17/01/2021 9:00:00 AM

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 16/01/21 12:00AM
End: 16/01/21 9:00AM

Backup Day 2
Start: 17/01/21 12:00AM
End: 17/01/21 9:00AM


For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 15/01/2021 00:00 Australian Eastern Daylight Time

Change end: 17/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 9 hours

Interruption 1: 540 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: NSW

This notification is to let you know that NBN will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 15 mins during the change window

Estimated Outage Start Time and length to Service:
15/01/2021 12:00:00 AM - 15 minutes
16/01/2021 12:00:00 AM - 15 minutes (Backup)
17/01/2021 12:00:00 AM - 15 minutes (Backup)

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 15/01/2021 00:00 Australian Eastern Daylight Time

Change end: 17/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 2 days 6 hours

Interruption 1: 15 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: NSW

This notification is to let you know that NBN will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 15 mins during the change window

Estimated Outage Start Time and length to Service:
15/01/2021 12:00:00 AM - 15 minutes
16/01/2021 12:00:00 AM - 15 minutes (Backup)
17/01/2021 12:00:00 AM - 15 minutes (Backup)

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 15/01/2021 00:00 Australian Eastern Daylight Time

Change end: 17/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 2 days 6 hours

Interruption 1: 15 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: VIC

This notification is to let you know that NBN will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 15 mins during the change window

Estimated Outage Start Time and length to Service:
15/01/2021 12:00:00 AM - 15 minutes
16/01/2021 12:00:00 AM - 15 minutes (Backup)
17/01/2021 12:00:00 AM - 15 minutes (Backup)

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 15/01/2021 00:00 Australian Eastern Daylight Time

Change end: 17/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 2 days 6 hours

Interruption 1: 15 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: VIC

nbn has scheduled a planned outage to address capacity on the network. As nbn continues to connect more customers to the network, capacity is continually reviewed to provide all Australians with the best service possible. nbn appreciates your patience and understanding while work is performed.

Change start: 15/01/2021 00:00 Australian Eastern Daylight Time

Change end: 15/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 120 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: THORNBURY, VIC

nbn has scheduled a planned outage to connect new customers to the network. During the outage, existing customers will not be able to connect or use the nbn network. nbn appreciates your understanding at this time.

Change start: 15/01/2021 00:00 Australian Eastern Daylight Time

Change end: 15/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 5 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: VIC

nbn has scheduled a planned outage to address capacity on the network. As nbn continues to connect more customers to the network, capacity is continually reviewed to provide all Australians with the best service possible. nbn appreciates your patience and understanding while work is performed.

Change start: 15/01/2021 00:00 Australian Eastern Daylight Time

Change end: 15/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 6 hours

Interruption 1: 120 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Buxton, VIC

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 14/01/2021 11:30:00 PM and 17/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 15/01/21 11:30PM
End: 16/01/21 9:00AM

Backup Day 2
Start: 16/01/21 11:30PM
End: 17/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 14/01/2021 23:30 Australian Eastern Daylight Time

Change end: 17/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 9 hours 30 minutes

Interruption 1: 570 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Harston, VIC & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 14/01/2021 11:30:00 PM and 17/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 15/01/21 11:30PM
End: 16/01/21 9:00AM

Backup Day 2
Start: 16/01/21 11:30PM
End: 17/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 14/01/2021 23:30 Australian Eastern Daylight Time

Change end: 17/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 9 hours 30 minutes

Interruption 1: 570 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: EMU PARK QLD

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 14/01/2021 08:00 Australian Eastern Daylight Time

Change end: 18/01/2021 20:00 Australian Eastern Daylight Time

Change duration: 4 days 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: BERWICK VIC

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 14/01/2021 07:00 Australian Eastern Daylight Time

Change end: 18/01/2021 19:00 Australian Eastern Daylight Time

Change duration: 4 days 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: LAVINGTON VIC

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 14/01/2021 07:00 Australian Eastern Daylight Time

Change end: 18/01/2021 19:00 Australian Eastern Daylight Time

Change duration: 4 days 12 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Charnwood ACT

nbn is performing planned work to fix poor-performing FTTN network. During the change window, technicians will perform work on copper pairs consecutively which may take up to three days to complete in total, however customers will only be impacted once for up to 10 minutes. nbn has identified and listed the services that will, or are likely to be, impacted because they are known to be poor performing services. However, once a technician is on-site it may be possible additional poor-performing copper pairs are identified and these will be addressed at the time. As work is performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is carried out safely. Please note, this planned work has been deemed as essential under the Planned Outage Reduction Plan and customers will only be impacted once for up to 10 minutes. For more information, please refer to the Operational Notice.

Change start: 14/01/2021 07:00 Australian Eastern Daylight Time

Change end: 15/01/2021 19:00 Australian Eastern Daylight Time

Change duration: 1 day 12 hours

Interruption 1: 90 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Banks Pocket East, QLD

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 14/01/2021 5:00:00 AM and 17/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.

Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 16/01/21 5:00AM
End: 16/01/21 9:00AM

Backup Day 2
Start: 17/01/21 5:00AM
End: 17/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 14/01/2021 06:00 Australian Eastern Daylight Time

Change end: 17/01/2021 10:00 Australian Eastern Daylight Time

Change duration: 3 days 4 hours

Interruption 1: 240 min

Interruption 2: 240 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: QLD

This notification is to let you know that NBN will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 10 mins during the change window

Estimated Outage Start Time and length to Service:
14/01/2021 12:00:00 AM - 10 minutes
15/01/2021 12:00:00 AM - 10 minutes (Backup)
16/01/2021 12:00:00 AM - 10 minutes (Backup)

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 14/01/2021 01:00 Australian Eastern Daylight Time

Change end: 16/01/2021 07:00 Australian Eastern Daylight Time

Change duration: 2 days 6 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: NSW

This notification is to let you know that NBN will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 10 mins during the change window

Estimated Outage Start Time and length to Service:
14/01/2021 12:00:00 AM - 10 minutes
15/01/2021 12:00:00 AM - 10 minutes (Backup)
16/01/2021 12:00:00 AM - 10 minutes (Backup)

If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Change start: 14/01/2021 00:00 Australian Eastern Daylight Time

Change end: 16/01/2021 06:00 Australian Eastern Daylight Time

Change duration: 2 days 6 hours

Interruption 1: 10 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Tatura, VIC

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 13/01/2021 11:30:00 PM and 16/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 14/01/21 11:30PM
End: 15/01/21 9:00AM

Backup Day 2
Start: 15/01/21 11:30PM
End: 16/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 13/01/2021 23:30 Australian Eastern Daylight Time

Change end: 16/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 9 hours 30 minutes

Interruption 1: 570 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Redridge North, QLD & Upstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 13/01/2021 5:00:00 AM and 16/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.

Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 15/01/21 5:00AM
End: 15/01/21 9:00AM

Backup Day 2
Start: 16/01/21 5:00AM
End: 16/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 13/01/2021 06:00 Australian Eastern Daylight Time

Change end: 16/01/2021 10:00 Australian Eastern Daylight Time

Change duration: 3 days 4 hours

Interruption 1: 240 min

Interruption 2: 240 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Maclean East, QLD

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 13/01/2021 5:00:00 AM and 15/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.

Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 14/01/21 5:00AM
End: 14/01/21 9:00AM

Backup Day 2
Start: 15/01/21 5:00AM
End: 15/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 13/01/2021 06:00 Australian Eastern Daylight Time

Change end: 15/01/2021 10:00 Australian Eastern Daylight Time

Change duration: 2 days 4 hours

Interruption 1: 240 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Rushworth, VIC & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 12/01/2021 11:30:00 PM and 15/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 13/01/21 11:30PM
End: 14/01/21 9:00AM

Backup Day 2
Start: 14/01/21 11:30PM
End: 15/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 12/01/2021 23:30 Australian Eastern Daylight Time

Change end: 15/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 2 days 9 hours 30 minutes

Interruption 1: 570 min

Interruption 2: 0 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Kingscote, SA & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 12/01/2021 6:00:00 AM and 15/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 14/01/21 6:00AM
End: 14/01/21 9:00AM

Backup Day 2
Start: 15/01/21 6:00AM
End: 15/01/21 9:00AM

For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 12/01/2021 06:30 Australian Eastern Daylight Time

Change end: 15/01/2021 09:30 Australian Eastern Daylight Time

Change duration: 3 days 3 hours

Interruption 1: 180 min

Interruption 2: 180 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min

Severity: Normal

Impacted location: Elderslie, NSW & Downstream Sites

nbn is performing upgrades to the nbn Fixed Wireless network in this area. Between 12/01/2021 12:00:00 AM and 15/01/2021 09:00:00 AM,

services may experience intermittent interruptions on all or some of the days listed below.

To ensure the safety of technicians who may be required to climb the nbn Fixed Wireless tower, some or all of these works will be conducted during daylight hours.

Following the completion of this series of work, nbn expects an improvement to the overall performance of the Fixed Wireless network in the area, however not all customers will necessarily notice an improvement to their service. More information about Fixed Wireless upgrades is available at nbnco.com.au.


Sometimes, due to issues beyond nbns control, such as bad weather, emergencies, or unforeseen technical or safety issues, planned works may not be able to take place on the days listed. In these instances, work may also take place on the following backup days:

Backup Day 1
Start: 14/01/21 12:00AM
End: 14/01/21 9:00AM

Backup Day 2
Start: 15/01/21 12:00AM
End: 15/01/21 9:00AM


For estimated outage start times and estimated interruption times, please refer to the Change Duration table below.

Change start: 12/01/2021 00:00 Australian Eastern Daylight Time

Change end: 15/01/2021 09:00 Australian Eastern Daylight Time

Change duration: 3 days 9 hours

Interruption 1: 540 min

Interruption 2: 540 min

Interruption 3: 0 min

Interruption 4: 0 min

Interruption 5: 0 min