Frequently Asked Questions
What will be categorised as Unmetered Usage on nbn® Sky Muster® Plus?
This has, for obvious reasons, been the most commonly asked question we’ve received from our current nbn® Sky Muster® customers, so we’ve simplified the answer into the following table based on the changes effective 1st April 2020.
Unmetered usage is now the default position, meaning everything else you do online (other than what is classified as metered) is counted as unmetered data use!
| Unmetered Usage | |
|---|---|
| Browsing the web(static images and text only) |
|
| Using social media(Static images and text only) |
|
| Using social media(Embedded video streaming on certain social media apps like) |
|
| Using social calling applications(Video calling) |
|
| Updating your PC and smartphone operating system software |
|
(Please note, from 4pm – 11pm, activities including Peer to Peer traffic, operating system updates software/application updates, gaming software updates cloud storage platforms and other internet activity related to applications that nbn® cannot identify, may be shaped at the discretion of nbn® co to wholesale speeds of 256kbps.)
What will be categorised as Metered Usage on nbn® Sky Muster® Plus?
- Watching videos on streaming services like Netflix®, ABC iView®, Stan®, FOXTEL®, YouTube®, TikTok® and embedded video in online newspapers and magazines.
- Any use via a Virtual Private Network (VPN). If you don’t know what this is then it won’t matter to you, but if you do, then be aware that any use via your VPN will count towards your monthly data allowance.
What happens if I go over my monthly data allowance on nbn® Sky Muster® Plus?
Unmetered Usage will remain unshaped once you reach your monthly data allowance on nbn® Sky Muster® Plus, meaning you’ll still be able to do all the activities you want online, except for certain video streaming services and using a VPN.
Metered Usage will be shaped to speeds of 512/256kbps in your Peak time (7am – 1am local time) and 2048/512kbps in your Off-Peak time (1am – 7am local time) once you exceed your monthly data allowance for that period.
(Please note, from 4pm – 11pm, activities including Peer to Peer traffic, operating system updates software/application updates, gaming software updates cloud storage platforms and other internet activity related to applications that nbn® cannot identify, may be shaped at the discretion of nbn® co to wholesale speeds of 256kbps.).
How fast is nbn® Sky Muster® Plus?
nbn® Sky Muster® Plus has one speed tier of 25/5Mbps, with a Speed Burst feature allowing the service to burst above 25/5Mbps subject to available network capacity.
Speeds may be affected by various factors including environmental, equipment (hardware and software), time of use and the number of devices simultaneously using your service.
Speeds are subject to shaping. Metered Usage will be shaped to speeds of 512/256kbps in your Peak time and 2048/512kbps in your Off-Peak time once you exceed your monthly data allowance for that period. Unmetered Usage will remain unshaped, except for certain activities between 4pm – 11pm which may be shaped to 256kbps at nbn’s discretion.
We may be able to assist you with measuring your speeds once the service has been connected at your address.
Can I switch between Sky Muster® and nbn® Sky Muster® Plus?
Yes. Switching to nbn® Sky Muster® Plus and switching back again is as simple as calling 13 22 88. (At this stage, you aren’t able to switch to nbn® Sky Muster® Plus or switch back via the Activ8me Members Area.)
There is no additional hardware required to switch from nbn ® Sky Muster® to nbn® Sky Muster® Plus. Upgrading to nbn® Sky Muster® Plus may mean a change to your billing date, and a new application will be required.
Can I buy data blocks for nbn® Sky Muster® Plus?
From mid-May 2020, Data Blocks will be available for purchase, subject to this capability being released by nbn co. A Data Block of 1GB Peak and 1GB Off Peak will be added to your data allowance when purchased. Data Blocks expire at the end of the calendar month and cannot be rolled over or transferred into the next calendar month. Purchasing Data Blocks will not remove any Service Reductions applied by nbn co.
What is the nbn® Sky Muster® Plus Fair Use Policy and how will it affect me?
The nbn® Sky Muster® Plus Fair Use Policy is exactly what is sounds like – a policy to ensure everyone uses the service fairly. It forbids routine transfers of emails more than 20MB in size, updating more than 20 devices’ operating systems simultaneously, and other unfair use as determined by nbn co
I am currently an nbn® Sky Muster® customer with another provider. Can I join Activ8me on a nbn® Sky Muster® Plus plan?
Yes! If you are a nbn® Sky Muster® customer with another provider, our team can transfer your service to nbn® Sky Muster® Plus with Activ8me.
I am not sure if I am eligible for this service. What do I do?
Please give our friendly Australian based team a call on 13 22 88 to confirm your eligibility for this service.
Read what our nbn® Sky Muster® Plus test participants had to say about nbn® Sky Muster® Plus:
“I now have more data to use for Netflix. In the past I had to limit myself.”
“When the kids use all my data on online gaming, I can still do my internet banking and receive and send emails without waiting forever to load.”
“I will need to wait for pricing to be given so I can weigh up the amount of unmetered data and what my actual usage will be.”
“It’s good to have a guarantee that essential internet applications won’t be slowed down.”
“In the past when I ran out of data, I had to drive into town to use their internet to do some of my work which is mostly emails banking and internet. I can now stay home and complete my tasks.”