Home Phone Setup

Setting up services on your home phone

Introduction

In this guide we’ll cover setting up and using various features on your home phone

Call waiting

Call waiting lets you put an existing call on hold if you receive another call while on the phone. When call waiting is on, you’ll hear a “bip” noise to let you know someone’s trying to call you.

• To turn call waiting on, dial * 4 3 #, then hang up.
• To turn call waiting off, dial # 4 3 #, then hang up.
• To answer an incoming call or switch calls, press Recall then 2.
• To hang up your current call and return to the other, press Recall then 1.
• To reject the incoming call, press Recall then 0.

Call return

You can use call return to find out the number of the last unanswered call (unless it’s a blocked or silent number).
To use call return, pick up your phone and dial * 1 0 #. The number of the last unanswered call will be read out, and you can press 1 to call it.

Call forwarding

Call forwarding lets you send calls to another phone number, such as a mobile.
Please note that standard charges apply for all forwarded calls.

Forward immediate

When Forward Immediate is active, all incoming calls are immediately forwarded to another number of your choosing.
Immediate forwarding overrides any other type of forwarding except “Call Forward Selected Callers”.

• To turn on, dial * 2 1 followed by the phone number to forward to. Dial # and hang up to complete setup.
• To turn off, dial # 2 1 # and then hang up

Forward when busy

If you’re already in a call, “Forward When Busy” lets you forward incoming calls to another number.

• To turn on, dial * 2 4 followed by the phone number you want to forward to. To complete setup, dial # and hang up.
• To turn off, dial # 2 4 # and hang up.
• To check if it’s on/off, dial * # 2 4 # and listen for an announcement.

Forward if no answer

If no one is around to answer your phone, you can set it up to forward after a certain amount of time.

• To turn on, dial * 61, enter the number to forward to, press # and hang up
• To turn off, dial # 6 1 # then hang up.
• To change the time a call will ring before forwarding, dial * 6 1, enter the phone number to forward to, press * and enter time in seconds, press # and hang up.
• To check if on, dial * # 61 #, listen for the announcement and hang up.

MessageBank

You can use MessageBank to retrieve voicemail messages left by people who have had unanswered calls. The first time you call MessageBank you’ll need to set up a PIN to enter when calling from phones other than yours.
In some cases you will be asked to enter your Mailbox Number. This is your telephone number including area code.

Access MessageBank

To access MessageBank from your home phone, call 101 or 125101. If prompted, enter your MessageBank PIN then press #.
If you need to access MessageBank from a different phone, dial 125102, enter your Mailbox Number, press # and enter your MessageBank PIN followed by #.
To access MessageBank overseas, dial +61 418 707 102, enter 125102 and your Mailbox Number, press #, and enter your MessageBank PIN and then press # to access MessageBank.
After accessing, you can listen to stored messages, change your PIN, manage messages or manage MessageBank settings.

Listen to messages

When you call MessageBank from your home phone, your messages will play automatically. If you call from another phone, you will be prompted to enter your PIN before your messages will play.

Changing MessageBank pin

To change the PIN for MessageBank , start by calling MessageBank and pressing 9 to access the main menu. When in the menu, press 3 for the setup menu, and 3 again for the PIN change menu. Press 1 to change your PIN.

Access MessageBank

To access MessageBank from your home phone, call 101 or 125101. If prompted, enter your MessageBank PIN then press #.
If you need to access MessageBank from a different phone, dial 125102, enter your Mailbox Number, press # and enter your MessageBank PIN followed by #.
To access MessageBank overseas, dial +61 418 707 102, enter 125102 and your Mailbox Number, press #, and enter your MessageBank PIN and then press # to access MessageBank.
After accessing, you can listen to stored messages, change your PIN, manage messages or manage MessageBank settings.

Listen to messages

When you call MessageBank from your home phone, your messages will play automatically. If you call from another phone, you will be prompted to enter your PIN before your messages will play.

Changing MessageBank pin

To change the PIN for MessageBank , start by calling MessageBank and pressing 9 to access the main menu. When in the menu, press 3 for the setup menu, and 3 again for the PIN change menu. Press 1 to change your PIN.

Enable SMS notifications

When a new message is left on your account, you can ask MessageBank to send you an SMS notification. To set it up, call MessageBank, press 9 to access the main menu, then press 2 and follow the prompts.

Shortcuts

• ‘8’: Help Menu
• ‘*’: Cancel and go back to menu
• ‘9’: Return to main menu.

When listening to a message, you can use these commands:

• ‘1’: Go to start of message
• ‘2’: Go backwards 8 seconds in the message
• ‘3’: Go forward 8 seconds in the message
• ‘3’, ‘3’: Fast forward to the end of the message.
• ‘6’: Skip to next message.
• ‘7’: Pause a message while playing.
• ‘7’: Resume paused message.