Moving Home

If you have an existing service with Activ8me and are moving house, we can arrange the cancellation of your old service and connection at your new address over the phone.

Is Activ8me Available at My New Address?

Activ8me is one of only a few ISPs (Internet Service Providers) that offer services across all technologies in nbn’s Multi-Technology mix No matter where you are moving to across Australia, if you can get nbn, you can get Activ8me.

It’s best to use our address checker to see what services are available at your new address

Activ8me is also a provider of broadband internet to OptiComm™ communities, meaning even if you can’t get nbn^® at your new address, there’s still a good chance we can offer you a high-speed, reliable broadband internet connection.

What About Relocation Costs?

There are no charges to transferring a service. There are no cancellation fees, even if you’re on a contract (by signing up again to a new 6 month contract at your new house).
Setup fees may apply to your new service, if you choose to sign up on a month-to-month contract.
nbn New Development Fees may still be applicable at your new address, as might Opticomm installation fees, should the property require Opticomm to install any of their hardware.

In most instances, you won’t need to purchase a new router and even if an installation is required, the cost is covered by the nbn^® free-of-charge.

Can I Use My Existing Router?

Most likely, you can! If your router is from Activ8me, then it’s unlocked.
We don’t lock our hardware.
If your new house is the same type of connection as your old one, then you can use your existing router.
If it’s a different type of connection, then it depends on the connection type.
If your new service is Fibre-to-the-Node or Fibre-to-the-Building, then your router will need to be modem/router.
That means it will have a VDSL2 modem in-built and your new connection will use the DSL port instead of the WAN port.

How Long Does the Process Take?

If an installation is required, then this must be completed before the connection can be activated.

If there has been an nbn^® or OptiComm™ service at your new address previously, then all we need to do on your behalf is tell them to reconnect it (naturally as a new service, in your name) and your new service can be up-and-running in as little as a few hours. You’ll receive a text message and email from Activ8me when your new service is activated.

While our wholesale providers (nbn^® and OptiComm™) tell us new connections can take anywhere from 24 to 72 hours to connect, most customers find their new service up-and-running on the day they place the order.

Can I Specify A Date?

Absolutely!
One of our consultants will personally manage your move, meaning the person you first speak to will be the same person to call you on your chosen date to complete the move.

Our Australian based team are a tight-knit group (both Sales and Support), so if you call us up and ask for a consultant with their first name, you’ll be able to be put straight through.

We suggest making contact with us about your move as soon as you can, that way we can tell you what’s required to make your move a smooth transition.