How does the data allowance work?
Services have a certain amount of Peak and Off Peak data for use each day.
Peak time is from 7am – 1am local time, Off Peak being from 1am – 7am local time.
Downloads and uploads count towards data usage.
Service speed will slow to a maximum of 128/128kbps once data allowance has been exceeded
nbn™ Sky Muster™ Installation and Setup
nbn Sky Muster can be delivered to any fixed structure in Australia where other nbn services are unavailable, and nbn and Activ8me eligibility criteria are met.
Talk to our team if you’re unsure about your property, however if there’s more than one building on your property, you can have installations on eligible buildings that have residents.
(Your address must be outside the reach of other nbn™ access technologies, and some other conditions do apply.)
But your home (be it a donga, granny-flat, house or otherwise) doesn’t need a phone line, it doesn’t need to be within 3/4G mobile coverage, it can even be completely solar-powered and off-the-grid.
If you can’t find your home on our nbn™ address-checker, our team can have your home added to the nbn™ registry free-of-charge.
Within 24-48 hours of our team requesting the address be added, you will be available to place an order for installation.
Multiple Sky Muster™ services can be installed on the one property, but with a limit of one per freestanding structure.
Talk to our team if you’re unsure about your property, however if there’s more than one building on your property, you can have installations on any that have residents.
Suitable for ‘Off-the-Grid’ Properties
Equipment installation is possible on solar-powered homes, so it can be fitted at locations that are entirely ‘off-the-grid’. Let us know if you require a completely DC powered installation instead of the standard AC powered equipment.
Free Standard Installation
Once your order is placed, Activ8me arranges for an nbn™ technician to make contact to arrange the installation time and date.
Lead times on installation depends on local demand and availability of technicians in your area at the time of order, but with nbn™ contractors right around Australia, general estimates are between 2 and 4 weeks after placing the order.
The technician will install the nbn™ satellite dish on your roof, as well as the nbn™ modem (called an NTD, or Network Termination Device) inside the house completely free-of-charge for standard installations.
A standard installation of nbn™ supplied Sky Muster™ equipment
Important: The nbn™ Sky Muster™ equipment is the property of nbn™ and should not be removed from the premises where it’s installed, even if you move.
Getting a WiFi Router
You’ll need a WiFi router if you wish to create a Wireless Network in your home to connect wirelessly to the internet (for instance, with a phone or tablet).
You can use the service without a router if you have a single PC or another device you wish to connect to the internet via an ethernet cable plugged directly into the nbn™ modem (NTD).
In today’s modern smartphone age, most customers prefer the simplicity of a home WiFi network for wireless internet access.
Activ8me can have a router posted out to you when you place your order – it will be all configured and ready to plug-and-play.
Our router prices are listed above. If you choose the 6-month contract option, we discount the price you will pay for an Activ8me router.
You can use another ISP’s router with our service. You’ll just need to ensure it’s not network locked to your old provider. We also cannot guarantee our Support team will be able to troubleshoot issues that may arise using a third-party router (but our Support team will do their best to try though)!
No service charges until you’re online
Only once you’re online is there any service charges.
Once the service is activated, we’ll then send you your first invoice.
Satellite Internet Service Features
Switch the service On-and-Off
With the option of a no lock-in contract and no setup fees, the Sky Muster™ service is not only great for permanent residents but also perfect for owners of holiday-homes & short stay accommodation.
Once the service is installed, owners or holiday-makers can connect a new service on an existing installation very quickly, just pay for one month (or as many months as needed), then disconnect.
New services on already installed Sky Muster™ equipment can be up-and-running sometimes within 30mins of placing the order. (Standard Sky Muster™ activation times can take up-to 48hrs)
Free Plan Changes (up-and-down)
Customers can change plans free-of-charge at any time, with the change to take effect at the start of the next billing cycle.
Customers can change plans up or down, either over the phone or online in the Member’s Area of our website.
You can also choose to change between Sky Muster™, Sky Muster™ Plus, Sky Muster™ PRO services with no fees or charges. (There may be some service downtime while a change is being implemented.)