One of our team members will call at a time that’s convenient for you. If you’re outside of Australia, we’ll call you back according to the Australian Eastern Standard Time (AEST).
Downloads and uploads count towards data usage, excluding applicable Unmetered Usage as determined by nbn co.
Unmetered usage includes static text/image web browsing; online banking; using selected social media sites; sending and receiving emails on selected sites; and downloading selected PC and smartphone operating system updates as determined by nbn co. (Application, gaming console and non-system software updates are not unmetered.)
Unmetered Usage is subject to the nbn™ Sky Muster™ Plus Fair Use Policy. Unfair use includes an end user routinely transferring, or knowingly allowing the routine transfer of large files greater than 20MB via email; downloading, or knowingly allowing the downloading of software updates for more than 20 unique devices; and other use of the service deemed unfair use by nbn co.
The peak access rate of your service is 25/5Mbps, however your service has the ability to burst above 25/5Mbps subject to available network capacity