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You can view and download all Activ8me policies here.

APP Privacy Policy

View or download Activ8me's Privacy Policy. This document outlines how we use your personal information you have supplied to us at time of signing up.

Acceptable Use Policy

This Acceptable Use Policy forms part of Activ8me's broadband service agreement with you. This Acceptable Use Policy is subject to review from time to time. 

Hardship Policy

We understand that due to circumstances beyond their control, some customers may find themselves in a position of financial hardship where they are not able to meet various financial obligations.

Data Collection Policy

Australian Private Networks Pty Ltd, trading as Activ8me, will collect, store and use the personal information you have provided to us pursuant to the terms of this Collection Statement and our Privacy Policy.

Customer Service Guarantee

Activ8me is committed to providing excellent customer service and complying with the Customer Service Guarantee Standard (CSG Standard). 

Complaint Handling Policy

View Activ8me's complaint handling process and procedure. Instructions and contact details for how to make a complaint can also be found here.

Authorised Representatives

An Authorised Representative is a person approved by the account holder to deal directly with Activ8me on their behalf.