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Internet Outages

At Activ8me we feel it is important to minimise any disruptions to our internet services, however in the unlikely event there is a planned or unplanned outage we like to keep our customers informed and apologise for any inconvenience caused.

 

Please note that all times are shown in Australian Eastern Standard Time (AEST).

 

Current Advisories

Fixed Wireless Network Maintenance NSW, QLD, SA, TAS

Severity: Maintenance
Status: Confirmed
Start: 19/06/2017 23:30
End: 20/06/2017 06:00
Last Update: 19/06/2017 15:51

NBN are performing Fixed Wireless network maintenance work. Due to this activity the services will experience a loss of connectivity for up to 0 hrs 10 mins during the change window

Impacted locations: Leeton North, Yanco, Yoogali, Yoogali North, Glenrowan North, Yackandandah, Lake Wyangan, Yenda North, Boambee State Forest, Hibbord, Euroka, Bowraville Reservoir, Woolgoolga, Bathurst East, Eglinton, Glanmire, Kingscliff, North Casino, Dunoon, Grafton, Rosebank, Dunbible, Moruya Town, Tamworth Country Rd, Hallsville, Daruka, Kingswood Reservoir, Table Top, Albury North, Jindera, Emu Creek, Pyalong, Woodvale, Kyneton, Waterford Park, Dereel, Warrenheip, Cardigan Village, Sebastopol South, Mt Warrenheip, Wallace, Camperdown, Panmure, Congupna, Billabong, Cardross, Koorlong, Merbein, Strathmerton, Leongatha South, Ruby, Tyers, Sale, Toongabbie, Foster Northeast, Alloway, Pacific Haven, Bucca, Tamaree South, Sharon, Beaudesert, Bowen, Eton, Stanthorpe, Glendale, The Caves, Wangan, Bulgun, Cabarlah, Oakey, Deuchar, Renmark, Bungama, Northern Heights, Kingscote, Mypolonga, New Norfolk, Snug, Kingston, Huonville, Loira

Change Window:
Start 19/06/2017 23:30 Australian Eastern Standard Time
End 20/06/2017 06:00 Australian Eastern Standard Time
Duration 6 hours 30 minutes
Interruption 10 min

Backhaul Network Maintenance Various Locations

Severity: Maintenance
Status: Confirmed
Start: 14/06/2017 00:00
End: 14/06/2017 06:00
Last Update: 07/06/2017 18:33

Activ8me's backhaul infrastructure provider has advised of maintenance that will impact Activ8me customers on the NBN network. This work will be performed outside of regular hours to minimise disruption.

Impacted locations:
(TAS) Launceston, Hobart
(NSW) Dubbo, Wagga Wagga, Grafton, Albury
(QLD) Toowoomba
(WA) Stirling

Interruption 1: 60 min

This is 3rd party work to ensure continued adequate delivery of internet services to these regions.

Fixed Wireless Capacity Upgrade Angaston, Greenock SA

Severity: Maintenance
Status: Confirmed
Start: 20/06/2017 07:00
End: 23/06/2017 19:00
Last Update: 07/06/2017 18:29

NBN will be performing network capacity upgrade for NBN wireless customers
located in Angaston and Greenock, SA. This will impact a small number of Activ8me
customers in these specific regions. The work will be conducted during
daytime hours and may cause a loss of internet connectivity for customers
in the regions.

Interruption 1: 480 min
Interruption 2: 240 min

This is 3rd party work on the NBN network to ensure continued adequate
delivery of internet services to the regions.

Resolved Advisories

OptiComm Unplaned Outage for Marriot Waters

Severity: Offline
Status: Resolved
Start: 09/06/2017 08:00
End: 09/06/2017 12:15
Last Update: 20/06/2017 20:54

OptiComm have advised that there is currently an unplanned outage affecting the estate of Marriot Waters. This will affect all Activ8me customers in Marriot Waters who are connected by the Opticomm network. This does not affect Activ8me customers serviced by the NBN network. OptiComm are investigating the issue.

Repair work has been completed

Network Maintenance Horsham, VIC

Severity: Maintenance
Status: Resolved
Start: 15/06/2017 23:00
End: 16/06/2017 06:00
Last Update: 22/06/2017 12:16

NBN will be performing network capacity upgrade for NBN customers located in Horsham, VIC. This will impact a small number of Activ8me customers in this specific region. The work will be conducted outside peak periods to minimise disruption.

Interruption 1: 20 min

This is 3rd party work on the NBN network to ensure continued adequate delivery of internet services to the region.

The upgrade has now been completed

Opticomm Network Maintenance at Redbank Plains, QLD

Severity: Maintenance
Status: Resolved
Start: 13/06/2017 08:00
End: 13/06/2017 16:30
Last Update: 20/06/2017 20:54

Opticomm has advised of scheduled maintenance at the Fernbrooke exchange in Redbank PLains, QLD. The maintenance will be done during daytime hours and will cause disruption to Activ8me customers serviced by the Opticomm backbone network.

Customers with serviced premises on the following streets will be impacted bt this maintenance:
Roach Crescent
Rogers Way
Marshall Street
Moreton Avenue
Alawoona Street
Verrankamp Road

Interruption 1: 510 Minutes.

This is 3rd party work on the Opticomm network to ensure continued adequate delivery of internet services to the region.

Maintenance work has been completed

Fixed Wireless Capacity Upgrade Donald VIC

Severity: Degraded
Status: Resolved
Start: 06/06/2017 07:00
End: 09/06/2017 19:00
Last Update: 20/06/2017 20:55

NBN will be performing fixed wireless network capacity upgrade for NBN wireless customers associated with the following specific areas:

Impacted location: Donald, Birchip, Wycheproof, Watchem

This will impact a small number of Activ8me customers in these specific regions. The work will be conducted during daytime hours and NBN advise there will be outages within the scheduled maintenance timeframe.

Interruption 1: 600 min

This is 3rd party work on the NBN network to ensure continued adequate delivery of internet services to these regions.

The upgrade has been cancelled.

Fixed Wireless Capacity Upgrade Yorketown, SA

Severity: Degraded
Status: Resolved
Start: 06/06/2017 07:00
End: 08/06/2017 19:00
Last Update: 22/06/2017 11:35

NBN will be performing fixed wireless network capacity upgrade for NBN wireless customers associated with the following specific areas:

Impacted location: Yorketown, SA

This will impact a small number of Activ8me customers in these specific regions. The work will be conducted during daytime hours and NBN advise there will be outages within the scheduled maintenance time frame.

Interruption 1: 720 min

This is 3rd party work on the NBN network to ensure continued adequate delivery of internet services to these regions.

Maintenance work has been completed


Please contact the Activ8me Customer Care team on 132288 to report any other faults.