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Internet Outages

At Activ8me we feel it is important to minimise any disruptions to our internet services, however in the unlikely event there is a planned or unplanned outage we like to keep our customers informed and apologise for any inconvenience caused.

 

Please note that all times are shown in Australian Eastern Standard Time (AEST).

 

Current Advisories

Network Maintenance - Tasmania

Severity: Maintenance
Status: Confirmed
Start: 23/08/2017 02:00
End: 23/08/2017 06:00
Last Update: 22/08/2017 14:00

Activ8me's backhaul infrastructure provider has advised of maintenance that
will impact Activ8me customers on the NBN network. This work will be
performed outside of regular hours to minimise disruption.

Work Start: 23/08/2017 02:00 AM
Work End: 23/08/2017 06:00 AM
Timezone: Sydney/NSW
Outage Duration: 10 mins

Areas Affected: TAS

Opticomm Network Maintenance at Redbank Plains, QLD

Severity: Maintenance
Status: Confirmed
Start: 29/08/2017 09:00
End: 29/08/2017 17:00
Last Update: 22/08/2017 13:56

Opticomm has advised of scheduled maintenance at Redbank Plains, QLD.

The maintenance will be done during daytime hours and will cause disruption to Activ8me customers serviced by the Opticomm backbone network.

Change start 29/08/2017 09:00
Change end 29/08/2017 17:00

Impacted Streets: Tait Avenue, Holterman Crescent, William Drysdale, Ingles Drive and Cobbin Circuit.

Activ8me apologies for any inconvenience.

Fixed Wireless Capacity Upgrade Kootingal, Bald Hill, Moonbi, NSW

Severity: Maintenance
Status: Confirmed
Start: 24/08/2017 07:00
End: 28/08/2017 18:00
Last Update: 22/08/2017 13:55

NBN are performing Fixed Wireless Capacity Upgrade. Due to this
activity the services will experience a loss of connectivity for up to 24
hrs during the change window

Impacted location: Kootingal, Bald Hill, Moonbi, NSW

Planned outage dates:
Outage 1 : 24th Aug 8 hours
Back up date : 25th - 26th

Outage 2 : 25th Aug 8 hours
Back up date : 26th Aug - 27th Aug

Outage 3 : 26th Aug 8 hours
Back up date : 27th Aug - 28th Aug

Affected Sites:
Kootingal, Bald Hill, Moonbi, NSW

Change start 24/08/2017 07:00 Australian Eastern Standard Time
Change end 28/08/2017 18:00 Australian Eastern Standard Time
Change duration 4 days 11 hours
Interruption 1 480 min
Interruption 2 480 min
Interruption 3 480 min

Activ8me apologises for any inconvenience.

NBN Network Maintenance - National

Severity: Maintenance
Status: Confirmed
Start: 25/08/2017 01:00
End: 26/08/2017 07:00
Last Update: 22/08/2017 13:54

NBN are performing network maintenance work. Due to this activity the services listed below may experience a loss of connectivity for up to 10 mins during the change window.

Impacted locations: NSW, VIC, SA, WA, QLD

Change start 25/08/2017 01:00 Australian Eastern Standard Time
Change end 26/08/2017 07:00 Australian Eastern Standard Time
Change duration 1 day 6 hours
Interruption 10 min

Activ8me apologies for any inconvenience.

Fixed Wireless Capacity Upgrade Yorketown & Downstream Sites SA

Severity: Maintenance
Status: Confirmed
Start: 24/08/2017 07:30
End: 26/08/2017 19:30
Last Update: 22/08/2017 13:54

NBN are performing Fixed Wireless Capacity Upgrade. Due to this
activity the services will experience a loss of connectivity for up to 10
hrs during the change window

Impacted location: Yorketown & all downstream sites SA

Outage 1 : 24th Aug 10 hours
Back up date : 25th Aug -26th Aug

Affected Sites:
Yorketown & all downstream sites SA

Change start 24/08/2017 07:30 Australian Eastern Standard Time
Change end 26/08/2017 19:30 Australian Eastern Standard Time
Change duration 2 days 12 hours
Interruption 600 min

Activ8me apologises for any inconvenience.

Skymuster Network Maintenance National

Severity: Maintenance
Status: Confirmed
Start: 25/08/2017 01:00
End: 25/08/2017 06:00
Last Update: 22/08/2017 13:54

NBN are performing network maintenance work. Due to this activity the services listed below may experience a loss of connectivity for up to 1 hour 30 minutes during the change window. This notification applies to all customers using the Skymuster satellite service. Other services (fibre, fixed wireless) will not be impacted.

Impacted locations: National

Change start 25/08/2017 01:00 Australian Eastern Standard Time
Change end 25/08/2017 06:00 Australian Eastern Standard Time
Change duration 5 hours
Interruption 1 30 min
Interruption 2 30 min
Interruption 3 30 min

Activ8me apologies for any inconvenience.

Skymuster Network Maintenance National

Severity: Maintenance
Status: Confirmed
Start: 24/08/2017 01:00
End: 24/08/2017 06:00
Last Update: 22/08/2017 13:53

NBN are performing network maintenance work. Due to this activity the services listed below may experience a loss of connectivity for up to 2 hours during the change window. This notification applies to all customers using the Skymuster satellite service. Other services (fibre, fixed wireless) will not be impacted.

Impacted locations: National

Change start 24/08/2017 01:00 Australian Eastern Standard Time
Change end 24/08/2017 06:00 Australian Eastern Standard Time
Change duration 5 hours
Interruption 1 60 min
Interruption 2 30 min
Interruption 3 30 min

Activ8me apologies for any inconvenience.

Skymuster Network Maintenance National

Severity: Maintenance
Status: Confirmed
Start: 23/08/2017 01:00
End: 23/08/2017 06:00
Last Update: 22/08/2017 10:15

NBN are performing network maintenance work. Due to this activity the services listed below may experience a loss of connectivity for up to 3 hours during the change window. This notification applies to all customers using the Skymuster satellite service. Other services (fibre, fixed wireless) will not be impacted.

Change start 23/08/2017 01:00 Australian Eastern Standard Time
Change end 23/08/2017 06:00 Australian Eastern Standard Time
Change duration 5 hours
Interruption 1 120 min
Interruption 2 30 min
Interruption 3 30 min

Activ8me apologies for any inconvenience.

Skymuster Network Maintenance National

Severity: Maintenance
Status: Confirmed
Start: 21/08/2017 01:00
End: 21/08/2017 06:00
Last Update: 21/08/2017 9:12

NBN are performing network maintenance work. Due to this activity the services listed below may experience a loss of connectivity for up to 10 mins during the change window.

Change start 21/08/2017 01:00 Australian Eastern Standard Time
Change end 21/08/2017 06:00 Australian Eastern Standard Time
Change duration 5 hours
Interruption 1 1 min
Interruption 2 1 min
Interruption 3 4 min
Interruption 4 4 min

Activ8me apologises for any inconvenience.

Resolved Advisories

Skymuster Network Maintenance National

Severity: Maintenance
Status: Resolved
Start: 22/08/2017 01:00
End: 22/08/2017 06:00
Last Update: 22/08/2017 13:53

NBN are performing network maintenance work. Due to this activity the services listed below may experience a loss of connectivity for up to 1 hour 30 minutes during the change window. This notification applies to all customers using the Skymuster satellite service. Other services (fibre, fixed wireless) will not be impacted.

Impacted locations: National

Change start 22/08/2017 01:00 Australian Eastern Standard Time
Change end 22/08/2017 06:00 Australian Eastern Standard Time
Change duration 5 hours
Interruption 1 30 min
Interruption 2 30 min
Interruption 3 30 min

Activ8me apologies for any inconvenience.

Degraded NBN Services in Bundaberg

Severity: Degraded
Status: Resolved
Start: 19/08/2017 00:00
End: 21/08/2017 15:00
Last Update: 21/08/2017 15:25

Activ8me have identified a degradation of services affecting NBN customers in the Bundaberg Region.

Customers in this region may be affected by reduced service performance, particularly during peak evening periods.

Activ8me engineers are investigating why this connection to NBN is operating under expected capacity.

Activ8me apologises for any inconvenience and are working to restore full operating performance as soon as possible.

NBN Network Maintenance - South Australia

Severity: Maintenance
Status: Resolved
Start: 17/08/2017 23:30
End: 18/08/2017 06:30
Last Update: 22/08/2017 13:55

NBN are performing network maintenance work. Due to this activity the services listed below may experience a loss of connectivity for up to 20 mins during the change window.

Impacted Locations: South Australia

Change start 17/08/2017 23:30 Australian Eastern Standard Time
Change end 18/08/2017 06:30 Australian Eastern Standard Time
Change duration 7 hours
Interruption 20 min

Activ8me apologises for any inconvenience.

Skymuster Network Maintenance National

Severity: Maintenance
Status: Resolved
Start: 17/08/2017 23:00
End: 18/08/2017 06:00
Last Update: 22/08/2017 13:55

NBN are performing network maintenance work. Due to this activity the services listed below may experience a loss of connectivity for up to 60 mins during the change window. This notification applies to all customers using the Skymuster satellite service. Other services (fibre, fixed wireless) will not be impacted.

Impacted locations: National

Change start 17/08/2017 23:00 Australian Eastern Standard Time
Change end 18/08/2017 06:00 Australian Eastern Standard Time
Change duration 7 hours
Interruption 60 min

Activ8me apologies for any inconvenience.

NBN Network Maintenance - National

Severity: Maintenance
Status: Resolved
Start: 17/08/2017 01:00
End: 18/08/2017 08:00
Last Update: 22/08/2017 13:55

NBN are performing network maintenance work. Due to this activity the services listed below may experience a loss of connectivity for up to 0 hrs 10 mins during the change window.

Impacted locations: NSW, WA, NT, QLD, VIC, TAS

Change start 17/08/2017 01:00 Australian Eastern Standard Time
Change end 18/08/2017 08:00 Australian Eastern Standard Time
Change duration 1 day 7 hours
Interruption 10 min

Skymuster Network Maintenance National

Severity: Maintenance
Status: Resolved
Start: 16/08/2017 23:00
End: 17/08/2017 06:00
Last Update: 18/08/2017 11:03

NBN will be performing skymuster network maintenance work. Due to this
activity the services will experience a loss of connectivity for up to 1 hour during the change window.
This notification applies to all customers using the Skymuster satellite service. Other services (fibre, fixed wireless) will not be impacted.

Impacted Location: National

Change start 16/08/2017 23:00 Australian Eastern Standard Time
Change end 17/08/2017 06:00 Australian Eastern Standard Time
Change duration 7 hours
Interruption 1 hour

Activ8me apologies for any inconvenience.

Fixed Wireless Capacity Upgrade Bellingen Heights, NSW

Severity: Maintenance
Status: Resolved
Start: 16/08/2017 07:00
End: 18/08/2017 18:00
Last Update: 21/08/2017 16:40

NBN are performing Fixed Wireless Capacity Upgrade. Due to this
activity the services will experience a loss of connectivity for up to 4
hrs 0 mins during the change window

Impacted location: Bellingen Heights, NSW and all downstream sites

Planned outage date: 16th Aug 4 hours
Back up days : 17th Aug - 18th Aug

Affected Sites:
Bellingen Heights, NSW and all downstream sites

Change start 16/08/2017 07:00 Australian Eastern Standard Time
Change end 18/08/2017 18:00 Australian Eastern Standard Time
Change duration 2 days 11 hours
Interruption 1 240 min

Activ8me apologises for any inconvenience.

Fixed Wireless Capacity Upgrade Greenmount, QLD

Severity: Maintenance
Status: Resolved
Start: 15/08/2017 06:00
End: 17/08/2017 19:00
Last Update: 18/08/2017 14:20

NBN are performing Fixed Wireless Capacity Upgrade. Due to this
activity the services will experience a loss of connectivity for up to 4
hrs 0 mins during the change window

Impacted location: Greenmount, QLD
Planned outage date:
Outage 1 : 15th Aug 2 hours
Backup days: 16th Aug
Outage 2 : 16th Aug 2 hours
Backup days: 17th Aug

Affected Sites:
Greenmount, QLD

Change start 15/08/2017 06:00 Australian Eastern Standard Time
Change end 17/08/2017 19:00 Australian Eastern Standard Time
Change duration 2 days 13 hours
Interruption 1 120 min
Interruption 2 120 min

Activ8me apologises for any inconvenience.


Please contact the Activ8me Customer Care team on 132288 to report any other faults.