Account
Account
1300 76 02 19 Support: 1300 76 02 19
1800 20 86 89
13 22 88 Sales:13 22 88
13 22 88
Skip to content

Internet Outages

At Activ8me we feel it is important to minimise any disruptions to our internet services, however in the unlikely event there is a planned or unplanned outage we like to keep our customers informed and apologise for any inconvenience caused.

 

Please note that all times are shown in Australian Eastern Standard Time (AEST).

 

Current Advisories

Network Maintenance - VIC

Severity: Maintenance
Status: Confirmed
Start: 18/09/2017 07:00
End: 23/09/2017 18:00
Last Update: 13/09/2017 9:07

Activ8me's backhaul infrastructure provider has advised of maintenance that
will impact Activ8me customers on the NBN network. This work will be performed during daytime hours and will cause disruption to affected Activ8me customers.

Work Start: 18/09/2017 07:00 AM
Work End: 23/09/2017 06:00 PM
Timezone: Sydney/NSW
Outage Duration: 960 mins

Areas Affected: VIC

Activ8me apologies for any inconvenience.

NBN Network Maintenance - NSW, VIC, QLD

Severity: Maintenance
Status: Confirmed
Start: 18/09/2017 23:00
End: 19/09/2017 06:00
Last Update: 19/09/2017 11:06

NBN are performing network maintenance work. Due to this activity the locations listed below may experience a loss of connectivity for up to 10 mins during the change window.

Impacted locations: NSW, VIC, QLD

Change start 18/09/2017 23:00 Australian Eastern Standard Time
Change end 19/09/2017 06:00 Australian Eastern Standard Time
Change duration 7 hours
Interruption 10 min

Activ8me apologises for any inconvenience.

Network Maintenance - NSW, VIC and QLD

Severity: Maintenance
Status: Confirmed
Start: 18/09/2017 23:00
End: 19/09/2017 06:00
Last Update: 19/09/2017 11:06

Activ8me's backhaul infrastructure provider has advised of maintenance that will impact Activ8me customers on the NBN network. This work will be performed outside of regular hours to minimise disruption.

Work Start: 18/09/2017 11:00 PM
Work End: 19/09/2017 06:00 AM
Timezone: Sydney/NSW
Outage Duration: 10 mins

Areas Affected: NSW, VIC and QLD

Activ8me apologises for any inconvenience.

Activ8me Network Maintenance

Severity: Maintenance
Status: Confirmed
Start: 19/09/2017 00:00
End: 20/09/2017 05:00
Last Update: 14/09/2017 12:47

Activ8me will be performing network upgrades between 19/09/2017 & 20/09/2017. During the upgrade traffic will be moved onto bypass systems to prevent interruption to customer services.

To minimise risk of an unexpected outage Activ8me engineers will be performing work in the early hours of Tuesday & Wednesday morning.

Skymuster Network Maintenance National

Severity: Maintenance
Status: Confirmed
Start: 19/09/2017 01:00
End: 19/09/2017 06:00
Last Update: 19/09/2017 11:07

NBN are performing network maintenance work. Due to this activity the services listed below may experience a loss of connectivity for up to 1 hour during the change window. This notification applies to all customers using the Skymuster satellite service. Other services (fibre, fixed wireless) will not be impacted.

Impacted locations: National

Change start 19/09/2017 01:00 Australian Eastern Standard Time
Change end 19/09/2017 06:00 Australian Eastern Standard Time
Change duration 5 hours
Interruption 60 min

Activ8me apologies for any inconvenience.

Network Maintenance - VIC

Severity: Maintenance
Status: Confirmed
Start: 19/09/2017 07:00
End: 23/09/2017 18:00
Last Update: 13/09/2017 9:07

Activ8me's backhaul infrastructure provider has advised of maintenance that
will impact Activ8me customers on the NBN network. This work will be performed during daytime hours and will cause disruption to affected Activ8me customers.

Work Start: 19/09/2017 07:00 AM
Work End: 23/09/2017 06:00 PM
Timezone: Sydney/NSW
Outage Duration: 1200 mins

Areas Affected: VIC

Activ8me apologies for any inconvenience.

Opticomm Network Maintenance - Fernbrooke Estate, Redbank Plains QLD

Severity: Maintenance
Status: Confirmed
Start: 19/09/2017 09:00
End: 19/09/2017 17:00
Last Update: 19/09/2017 19:06

Opticomm has advised of scheduled maintenance at Fernbrooke Estate in Redbank Plains QLD.

The maintenance will be done during daytime hours and will cause disruption to Activ8me customers serviced by the Opticomm backbone network.

Change start 19/09/2017 09:00
Change end 19/09/2017 17:00

Activ8me apologises for any inconvenience.

IPSTAR Network Maintenance - National

Severity: Maintenance
Status: Confirmed
Start: 20/09/2017 02:00
End: 20/09/2017 04:00
Last Update: 14/09/2017 17:25

IPSTAR are performing network maintenance work. Due to this activity the locations listed below may experience a loss of connectivity for up to 1 hour during the change window. This notification applies to all customers using the IPSTAR satellite service. Other services (nbn satellite, fibre and fixed wireless) will not be impacted.

Impacted locations: National

Change start 20/09/2017 02:00 Australian Eastern Standard Time
Change end 20/09/2017 04:00 Australian Eastern Standard Time
Change duration 2 hours
Interruption 60 min

Activ8me apologies for any inconvenience.

Network Maintenance - VIC

Severity: Maintenance
Status: Confirmed
Start: 20/09/2017 02:00
End: 20/09/2017 06:00
Last Update: 18/09/2017 14:08

Activ8me's backhaul infrastructure provider has advised of maintenance that will impact Activ8me customers on the NBN network. This work will be performed outside of regular hours to minimise disruption.

Work Start: 20/09/2017 02:00 AM
Work End: 20/09/2017 06:00 AM
Timezone: Sydney/NSW
Outage Duration: 10 mins

Activ8me apologises for any inconvenience.

Opticomm Network Maintenance - Butler, Jindalee Beach, Alkimos and Alkimos Beach WA

Severity: Maintenance
Status: Confirmed
Start: 20/09/2017 23:00
End: 21/09/2017 06:00
Last Update: 18/09/2017 14:07

Opticomm has advised of scheduled maintenance in Butler, Jindalee Beach, Alkimos and Alkimos Beach WA

The maintenance will be done during outside of regular hours to minimise disruption which will affect Activ8me customers serviced by the Opticomm backbone network.

Change start 20/09/2017 23:00
Change end 21/09/2017 06:00

Activ8me apologises for any inconvenience.

Network Maintenance - VIC

Severity: Maintenance
Status: Confirmed
Start: 20/09/2017 23:00
End: 23/09/2017 06:00
Last Update: 18/09/2017 15:27

Activ8me's backhaul infrastructure provider has advised of maintenance that will impact Activ8me customers on the NBN network.

Work Start: 20/09/2017 11:00 PM
Work End: 23/09/2017 06:00 AM
Timezone: Sydney/NSW
Outage Duration: 480 mins

Areas Affected: VIC

Activ8me apologises for any inconvenience.

Opticomm Network Maintenance - Isabella Gardens, ACT

Severity: Maintenance
Status: Confirmed
Start: 21/09/2017 00:10
End: 21/09/2017 01:10
Last Update: 18/09/2017 14:07

Opticomm has advised of scheduled maintenance within Isabella Gardens in
Isabella Plains, ACT.

The maintenance will be done during outside of regular hours to minimise
disruption which will affect Activ8me customers serviced by the Opticomm
backbone network.

Change start 21/09/2017 00:10
Change end 21/09/2017 01:10

Activ8me apologises for any inconvenience.

Skymuster Network Maintenance National

Severity: Maintenance
Status: Confirmed
Start: 21/09/2017 01:00
End: 21/09/2017 06:00
Last Update: 18/09/2017 11:57

NBN are performing network maintenance work. Due to this activity the services listed below may experience a loss of connectivity for up to 15 minutes during the change window. This notification applies to all customers using the Skymuster satellite service. Other services (fibre, fixed wireless) will not be impacted.

Impacted locations: National

Change start 21/09/2017 01:00 Australian Eastern Standard Time
Change end 21/09/2017 06:00 Australian Eastern Standard Time
Change duration 5 hours
Interruption 15 min

Activ8me apologises for any inconvenience.

Network Maintenance - QLD

Severity: Maintenance
Status: Confirmed
Start: 21/09/2017 02:00
End: 21/09/2017 06:00
Last Update: 18/09/2017 15:27

Activ8me's backhaul infrastructure provider has advised of maintenance that will impact Activ8me customers on the NBN network. This work will be performed outside of regular hours to minimise disruption.

Work Start: 21/09/2017 02:00 AM
Work End: 21/09/2017 06:00 AM
Timezone: Sydney/NSW
Outage Duration: 10 mins

Areas Affected: QLD
Activ8me apologises for any inconvenience.

Network Maintenance - NSW and VIC

Severity: Maintenance
Status: Confirmed
Start: 21/09/2017 04:30
End: 21/09/2017 06:00
Last Update: 18/09/2017 15:28

Activ8me's backhaul infrastructure provider has advised of maintenance that will impact Activ8me customers on the NBN network. This work will be performed outside of regular hours to minimise disruption.

Work Start: 21/09/2017 04:30 AM
Work End: 21/09/2017 06:00 AM
Timezone: Sydney/NSW
Outage Duration: 30 mins

Areas Affected: NSW and VIC

Activ8me apologises for any inconvenience.

Fixed Wireless Capacity Upgrade - Monteagle, Young East, Young South, Young West, NSW

Severity: Maintenance
Status: Confirmed
Start: 21/09/2017 07:00
End: 23/09/2017 19:00
Last Update: 17/09/2017 18:42

NBN are performing Fixed Wireless Capacity Upgrade. Due to this activity the services will experience a loss of connectivity for up to 8 hrs during the change window.

Impacted location: Monteagle, Young East, Young South, Young West, NSW

nbn estimates the above interruption will occur between:
Start: 21/09/17 08:00
End: 21/09/17 16:00

Change start 21/09/2017 07:00 Australian Eastern Standard Time
Change end 23/09/2017 19:00 Australian Eastern Standard Time
Change duration 2 days 12 hours
Interruption 480 min

Activ8me apologises for any inconvenience.

Opticomm Network Maintenance - Grandvue Estate Officer, VIC

Severity: Maintenance
Status: Confirmed
Start: 21/09/2017 10:00
End: 21/09/2017 13:00
Last Update: 18/09/2017 14:07

Opticomm has advised of scheduled maintenance within the Grandvue Estate in Officer, VIC.

The maintenance will be done during daytime hours and will cause up to an hour disruption to Activ8me customers serviced by the Opticomm backbone network.

Change start 21/09/2017 10:00
Change end 21/09/2017 13:00

Activ8me apologises for any inconvenience.

Skymuster Network Maintenance National

Severity: Maintenance
Status: Confirmed
Start: 22/09/2017 01:00
End: 22/09/2017 06:00
Last Update: 18/09/2017 11:57

NBN are performing network maintenance work. Due to this activity the services listed below may experience a loss of connectivity for up to 15 minutes during the change window. This notification applies to all customers using the Skymuster satellite service. Other services (fibre, fixed wireless) will not be impacted.

Impacted locations: National

Change start 22/09/2017 01:00 Australian Eastern Standard Time
Change end 22/09/2017 06:00 Australian Eastern Standard Time
Change duration 5 hours
Interruption 15 min

Activ8me apologises for any inconvenience.

Opticomm Network Maintenance - Evergreen Waters Estate Jackass Flat, VIC

Severity: Maintenance
Status: Confirmed
Start: 22/09/2017 23:00
End: 23/09/2017 04:00
Last Update: 18/09/2017 14:08

Opticomm has advised of scheduled maintenance within Evergreen Waters Estate in Jackass Flat, VIC

The maintenance will be done during outside of regular hours to minimise
disruption which will affect Activ8me customers serviced by the Opticomm
backbone network.

Change start 22/09/2017 23:00
Change end 23/09/2017 04:00

Activ8me apologises for any inconvenience.

Network Maintenance - National

Severity: Maintenance
Status: Confirmed
Start: 24/09/2017 00:00
End: 24/09/2017 06:00
Last Update: 18/09/2017 15:28

Activ8me's backhaul infrastructure provider has advised of maintenance that will impact Activ8me customers on the NBN network. This work will be performed outside of regular hours to minimise disruption.

Work Start: 24/09/2017 12:00 AM
Work End: 24/09/2017 06:00 AM
Timezone: Sydney/NSW
Outage Duration: 10 mins

Areas Affected: National

Activ8me apologises for any inconvenience.

Opticomm Network Maintenance - Northgate & Lochiel Park SA

Severity: Maintenance
Status: Confirmed
Start: 25/09/2017 09:00
End: 25/09/2017 14:00
Last Update: 18/09/2017 14:08

Opticomm has advised of scheduled maintenance at Northgate & Lochiel Park SA

The maintenance will be done during daytime hours and will cause up to an hour disruption to Activ8me customers serviced by the Opticomm backbone network.

Change start 25/09/2017 09:00
Change end 25/09/2017 14:00

Activ8me apologises for any inconvenience.

Network Maintenance - TAS

Severity: Maintenance
Status: Confirmed
Start: 25/09/2017 23:00
End: 26/09/2017 06:00
Last Update: 18/09/2017 15:28

Activ8me's backhaul infrastructure provider has advised of maintenance that will impact Activ8me customers on the NBN network. This work will be performed outside of regular hours to minimise disruption.

Work Start: 25/09/2017 11:00 PM
Work End: 26/09/2017 06:00 AM
Timezone: Sydney/NSW
Outage Duration: 60 mins

Areas Affected: TAS

Activ8me apologises for any inconvenience.

Resolved Advisories

NBN Network Maintenance - NSW, VIC, WA, QLD & TAS

Severity: Maintenance
Status: Resolved
Start: 15/09/2017 23:00
End: 16/09/2017 06:00
Last Update: 18/09/2017 11:56

NBN are performing network maintenance work. Due to this activity the locations listed below may experience a loss of connectivity for up to 10 mins during the change window.

Impacted locations: NSW, VIC, QLD, SA, WA

Change start 15/09/2017 23:00 Australian Eastern Standard Time
Change end 16/09/2017 06:00 Australian Eastern Standard Time
Change duration 7 hours
Interruption 10 min

Activ8me apologises for any inconvenience.

Network Maintenance - NSW, VIC, WA, QLD and TAS

Severity: Maintenance
Status: Resolved
Start: 15/09/2017 23:00
End: 16/09/2017 06:00
Last Update: 18/09/2017 11:56

Activ8me's backhaul infrastructure provider has advised of maintenance that will impact Activ8me customers on the NBN network. This work will be performed outside of regular hours to minimise disruption.

Work Start: 15/09/2017 11:00 PM
Work End: 16/09/2017 06:00 AM
Timezone: Sydney/NSW
Outage Duration: 10 mins

Areas Affected: NSW, VIC, WA, QLD and TAS

Activ8me apologises for any inconvenience.

Network Maintenance - VIC

Severity: Maintenance
Status: Resolved
Start: 14/09/2017 23:00
End: 15/09/2017 06:00
Last Update: 17/09/2017 18:43

Activ8me's backhaul infrastructure provider has advised of maintenance that will impact Activ8me customers on the NBN network. This work will be performed outside of regular hours to minimise disruption.

Work Start: 14/09/2017 11:00 PM
Work End: 15/09/2017 06:00 AM
Timezone: Sydney/NSW
Outage Duration: 240 mins

Areas Affected: VIC

Activ8me apologises for any inconvenience.

Opticomm Unplanned Outage in Fernbrooke Queensland

Severity: Maintenance
Status: Resolved
Start: 14/09/2017 12:45
End: 14/09/2017 16:00
Last Update: 17/09/2017 18:41

Opticomm has advised of an unplanned outage which is currently affecting customers in Fernbrooke Queensland

The unplanned outage is currently being investigated and further updates will be provided as they come.

Impacted Locations: Fernbrooke Queensland

Activ8me apologies for any inconvenience.

Opticomm Network Maintenance - Parkbridge Estate Middleton Grange, NSW

Severity: Maintenance
Status: Resolved
Start: 14/09/2017 09:00
End: 14/09/2017 15:00
Last Update: 17/09/2017 18:43

Opticomm has advised of scheduled maintenance at Parkbridge Estate in Middleton Grange, NSW

The maintenance will be done during daytime hours and will cause up to an hour disruption to Activ8me customers serviced by the Opticomm backbone network.

Change start 14/09/2017 09:00
Change end 14/09/2017 15:00

Activ8me apologies for any inconvenience.

NBN Network Maintenance - NSW, VIC, QLD, SA, WA

Severity: Maintenance
Status: Resolved
Start: 14/09/2017 01:00
End: 15/09/2017 06:00
Last Update: 17/09/2017 18:42

NBN are performing network maintenance work. Due to this activity the locations listed below may experience a loss of connectivity for up to 10 mins during the change window.

Impacted locations: NSW, VIC, QLD, SA, WA

Change start 14/09/2017 01:00 Australian Eastern Standard Time
Change end 15/09/2017 06:00 Australian Eastern Standard Time
Change duration 1 day 5 hours
Interruption 10 min

Activ8me apologies for any inconvenience.

Network Maintenance - NSW, VIC, QLD, SA, and WA

Severity: Maintenance
Status: Resolved
Start: 14/09/2017 01:00
End: 15/09/2017 06:00
Last Update: 17/09/2017 18:43

Activ8me's backhaul infrastructure provider has advised of maintenance that will impact Activ8me customers on the NBN network. This work will be performed outside of regular hours to minimise disruption.

Work Start: 14/09/2017 01:00 AM
Work End: 15/09/2017 06:00 AM
Timezone: Sydney/NSW
Outage Duration: 10 mins

Areas Affected: NSW, VIC, QLD, SA, and WA

Activ8me apologises for any inconvenience.

NBN Network Maintenance - TAS, QLD, NSW, VIC, SA

Severity: Maintenance
Status: Resolved
Start: 13/09/2017 23:00
End: 14/09/2017 06:00
Last Update: 14/09/2017 17:26

NBN are performing network maintenance work. Due to this activity the locations listed below may experience a loss of connectivity for up to 10 mins during the change window.

Impacted locations: TAS, QLD, NSW, VIC, SA

Change start 13/09/2017 23:00 Australian Eastern Standard Time
Change end 14/09/2017 06:00 Australian Eastern Standard Time
Change duration 7 hours
Interruption 10 min

Activ8me apologies for any inconvenience.

Network Maintenance - TAS, QLD, NSW, SA and VIC

Severity: Maintenance
Status: Resolved
Start: 13/09/2017 23:00
End: 14/09/2017 06:00
Last Update: 14/09/2017 17:26

Activ8me's backhaul infrastructure provider has advised of maintenance that will impact Activ8me customers on the NBN network. This work will be performed outside of regular hours to minimise disruption.

Work Start: 13/09/2017 11:00 PM
Work End: 14/09/2017 06:00 AM
Timezone: Sydney/NSW
Outage Duration: 10 mins

Areas Affected: TAS, QLD, NSW, SA and VIC

Activ8me apologies for any inconvenience.

Network Maintenance - ACT

Severity: Maintenance
Status: Resolved
Start: 13/09/2017 23:00
End: 14/09/2017 06:00
Last Update: 14/09/2017 17:26

Activ8me's backhaul infrastructure provider has advised of maintenance that will impact Activ8me customers on the NBN network. This work will be performed outside of regular hours to minimise disruption.

Work Start: 13/09/2017 11:00 PM
Work End: 14/09/2017 06:00 AM
Timezone: Sydney/NSW
Outage Duration: 420 mins

Areas Affected: ACT

Activ8me apologises for any inconvenience.

Fixed Wireless Capacity Upgrade - Lowanna East & all downstream sites, NSW

Severity: Maintenance
Status: Resolved
Start: 13/09/2017 07:00
End: 16/09/2017 18:00
Last Update: 18/09/2017 11:56

NBN are performing Fixed Wireless Capacity Upgrade. Due to this activity the services will experience a loss of connectivity for up to 8 hrs during the change window.

Impacted location: Lowanna East & all downstream sites NSW

nbn estimates the above interruption will occur between:
Start: 13th Sep 7:00AM
End: 13th Sep 6:00PM

Change start 13/09/2017 07:00 Australian Eastern Standard Time
Change end 16/09/2017 18:00 Australian Eastern Standard Time
Change duration 3 days 11 hours
Interruption 480 min

Activ8me apologises for any inconvenience.

Skymuster Network Maintenance National

Severity: Maintenance
Status: Resolved
Start: 13/09/2017 01:00
End: 13/09/2017 06:00
Last Update: 13/09/2017 14:31

NBN are performing network maintenance work. Due to this activity the services listed below may experience a loss of connectivity for up to 1 hour during the change window. This notification applies to all customers using the Skymuster satellite service. Other services (fibre, fixed wireless) will not be impacted.

Impacted locations: National

Change start 13/09/2017 01:00 Australian Eastern Standard Time
Change end 13/09/2017 06:00 Australian Eastern Standard Time
Change duration 5 hours
Interruption 120 min

Activ8me apologies for any inconvenience.

Opticomm Network Maintenance - Jordan Springs, NSW

Severity: Maintenance
Status: Resolved
Start: 12/09/2017 23:00
End: 13/09/2017 06:00
Last Update: 13/09/2017 14:30

Opticomm has advised of scheduled maintenance at Jordan Springs, NSW

The maintenance will be completed during the night to minimise disruption to affected Activ8me customers serviced by the Opticomm backbone network.

Change start 12/09/2017 23:00
Change end 13/09/2017 06:00

Impacted Areas: Jordan Springs, NSW

Activ8me apologies for any inconvenience.

Network Maintenance - VIC, TAS, QLD

Severity: Maintenance
Status: Resolved
Start: 12/09/2017 23:00
End: 13/09/2017 06:00
Last Update: 13/09/2017 14:31

Activ8me's backhaul infrastructure provider has advised of maintenance that will impact Activ8me customers on the NBN network. This work will be performed outside of regular hours to minimise disruption.

Work Start: 12/09/2017 11:00 PM
Work End: 13/09/2017 06:00 AM
Timezone: Sydney/NSW
Outage Duration: 10 mins

Areas Affected: VIC, TAS, QLD

Skymuster Network Maintenance National

Severity: Maintenance
Status: Resolved
Start: 12/09/2017 01:00
End: 12/09/2017 06:00
Last Update: 13/09/2017 14:30

NBN are performing network maintenance work. Due to this activity the services listed below may experience a loss of connectivity for up to 1 hour during the change window. This notification applies to all customers using the Skymuster satellite service. Other services (fibre, fixed wireless) will not be impacted.

Impacted locations: National

Change start 12/09/2017 01:00 Australian Eastern Standard Time
Change end 12/09/2017 06:00 Australian Eastern Standard Time
Change duration 5 hours
Interruption 60 min

Activ8me apologies for any inconvenience.

Fixed Wireless Capacity Upgrade - Timboon & all downstream sites, VIC

Severity: Maintenance
Status: Resolved
Start: 11/09/2017 23:00
End: 14/09/2017 06:00
Last Update: 14/09/2017 17:26

NBN are performing Fixed Wireless Capacity Upgrade. Due to this activity the services will experience a loss of connectivity for up to 6 hrs during the change window.

Impacted location: Timboon & all downstream sites, VIC

Planned outage dates:
Outage 1 : 11th Sep to 12th Sep 6 hours outage required within Maintenance Window 23:00 to 6:00
Back up date : 12th Sep - 13th Sep 23:00 to 6:00
Back up date : 13th Sep - 14th Sep 23:00 to 6:00

nbn estimates the above interruption will occur between:
Start: 11th Sep 11:00PM
End: 12th Sep 6:00AM

Change start 11/09/2017 23:00 Australian Eastern Standard Time
Change end 14/09/2017 06:00 Australian Eastern Standard Time
Change duration 2 days 7 hours
Interruption 360 min

Activ8me apologises for any inconvenience.


Please contact the Activ8me Customer Care team on 132288 to report any other faults.