What is NBN Fibre Optic Broadband?
National Broadband Network Fibre optic internet is the next generation broadband technology delivered via fibre optic cables. Fibre optic broadband is capable of delivering superfast broadband speeds up to 8 x faster than average ADSL2+ service speeds. Unlike other broadband technologies, fibre uses a digital signal which allows it to send and receive data at a much faster and more consistent speed. The quality of connection does not degrade depending on the distance from the exchange or the number of users online.
So How Fast Is Fibre?
Our Hypersonic 100/40Mbps flies through even the biggest downloads, you can download:
- A Full music Album (60MB) in around 10 seconds
- A TV Show (350MB) in around 45 seconds
- A Movie (1GB) in around 1 minute
- A High Definition Movie (4GB) in around 7 minutes
To get connected, please contact Activ8me on 13 22 88.
The simulation below shows approximately how fast you can download a full music album, TV show, movie and a high definition movie on our 100/40Mbps speed tier. Click the icon below to simulate.
How Do I Connect To NBN Fibre?
To get connected to NBN Fibre, your premises must be in an area where the NBN rollout has been completed. To see if your premises is in an eligible area please view our NBN Rollout Map or call 13 22 88 and speak to one of our NBN specialists.
Please Note: Activ8me do not service all areas of Australia and may not be able to get you connected even if you live in a NBN Fibre area.
How Do I Switch To Activ8me?
If you are already connected to an NBN service and wish to transfer to Activ8me you can do so by calling 13 22 88 to see if Activ8me can service your area. If we can provide a fibre connection to your premises we will endeavor to get you connected ASAP. Your previous providers connection will still be active and you will have to cancel your service with them.
Please Note: Activ8me are not responsible for any cancellation or early termination fees incurred from your previous provider.
Victoria Fibre Coverage Areas
Fibre New Estates and Developments: Selected addresses in Lacrosse Docklands, The Chase Alfredton, Mernda Villages Mernda, Thirty 30 Estate Point Cook, Harcrest Wantirna South, Berry Lane Mernda, Plenty River Estate Doreen, Harcrest Scoresby, Highlands Craigieburn, Selandra Rise Clyde North, Bluestone Green Wyndham Vale, Alarah Estate Cranbourne West, Ambrosia Estate Cranbourne West, Bridge Inn Rise Estate Doreen, Lyndarum Epping, Katandra Rise Estate Doreen, Summerhill Wollert, Eucalypt Wollert, Springridge Wallan, Rosebank Apartments Clayton South, Bridge Inn Rise Estate Doreen, Somerset Estate Bannockburn, Botanic Ridge Estate Cranbourne South, Settlers Run Estate Cranbourne South, Coburg Hill Development Coburg North, The Range Croydon, Bellevue Estate Truganina, Tarneit Rise Tarneit, Fairview Estate Mernda, Mitchells Run Estate Doreen, Williams Landing, Arena at Officer, Havana Estate Pakenham, Bayview On the Bellarine Drysdale, Estuary Leopold, Taylors Hill Estate, Wallara Waters Estate Wallan, Canterbury Estate Drouin, Kimberley Downs Estate Cranbourne North, Cardinia Lakes Pakenham, Somerset Pakenham, Grandvue Pakenham, Havana Estate Pakenham, Grandvue Officer, Stockman Wood Estate Longwarry, Insignia Alfredton, Mayfield Park Mernda, Quarters Cranbourne West, Eden Gardens Wollert, Cardinia Village Officer, The Grove Cranbourne, Coriyule Estate Drysdale, Bluestone Green Wyndham Vale, Featherbrook Estate Point Cook, Taylors Hill Estate, Coriyule Estate Drysdale, Brookford Cranbourne East, Everton Gardens Estate Mernda, Tarneit Ridge Tarneit, Clifton Park North Darley, Featherbrook Estate Point Cook, Grantleigh Estate Darley, Point Cook Estate, Nepean Highway Apartments Highett, 345-355 Berwick-Cranbourne Road Clyde North, Peppermint Grove Estate Melton West, Botanica Springs Brookfield, Arnold Creek Estate Melton West, Providence Estate Greenvale, Cumulus Apartments Hawthorn, Kialla Green Kialla, Windsor Park Estate Shepparton, Seven Creeks Estate Kialla, Lifestyle Shepparton, The Boulevard Shepparton, Connolly Park Estate Shepparton, Sanctuary Hills Hillside, Whenby Grange Wodonga, Riverside Estate Killar, Guild Apartments Southbank, Oaktree Rise Estate Narre Warren North, Yorkdale Estate Delacombe, Sunday Coventry Street Apartments Southbank, The Edge & Water View Apartments Maribyrnong, Manor Lakes Wyndham Vale, The Guilfoyle Southbank, Tiara Apartments Southbank, Banbury Village Footscray, Art on the Park Williams Street Melbourne, Aston Development Craigieburn, Epping Heights Epping, Orchard Grove Doreen, Seagrove Estate Cowes, Bella Vista Estate Doreen, Elmswood Keysborough, Chesterfield Park Warragul, Bowen Heights Warragul, Cross Street Footscray, Chelsea Heights Chelsea Heights, Stonehill Development Maddingley, Summerfield North Estate Darley, Surf View Torquay, Carlingford Estate Lalor, Arlington Rise Portarlington, Waterhaven Estate Point Cook, The Heath Estate Langwarrin, Whirrakee Park Huntly, Mosaic Living Estate Lalor, Blue Horizons Pakenham, 165 Rowes Lane Wallan, Kingfisher Estate Bundoora, Yellowgum Huntly, Jacksons Hill Sunbury, Plenty River Views Whittlesea, 284-286 Highett Road Highett, Lucas Cardigan, Polaris 3083 Bundoora, Cameron Street Development Cranbourne East, 13th Beach Estate Connewarre, The Avenue Estate Cranbourne North, Bernly Gardens Berwick, Arbourlea Cranvourne North, Parks Edge @ Casey Fields Cranbourne East, The Strand Estate Traralgon, Livingston Cranbourne East, Settlers Hill Mernda, Palisades South Morang, Watercolour Views Mernda, Parkbrook Estate Point Cook, Allura Estate Truganina, Westbourne Fileds Estate Truganina, Monarc Apartments Melbourne, Fifty Albert South Melbourne.
Fibre Established Areas - Selected areas in Brunswick, Carlton, Maddingley, Bacchus Marsh, Darley, Ballarat, and Gladstone Park.
New South Wales Fibre Coverage Areas
Fibre Optic New Estates and Developments - Selected addresses in Elinya Rhodes, Bungarribee (Bunya) Doonside, Bonnyrigg, Waters Edge Rhodes, Botanica Lidcombe, The Ponds, Georges Fair Moorebank, Ravensworth Heights Estate Goulburn, Harrington Park South, Bella Vista Waters, Talana Horningsea Park, 40 Shoreline Drive Rhodes, Vermont, Pitt Town, Shell Cove, Kalina The Ponds, The Vines Cessnock, Signature Gardens Rutherford, Hunter Rise Estate Gillieston Heights, Renwick Mittagong, Spring Farm, Glenmore Ridge Glenmore Park, Lakewood Pemulwuy, Southlakes Estate Dubbo, Cornish Spring Farm, Divercity Waterloo, Boorooma Estates, Boorooma, Waterside Cranebrook, Sea Crest Flinders, Aquilo EstateBonnells Bay, Top Ryde City Living, Governors Hill East Wagga Wagga, Sovereign Hills Thrumster, Tallowood Ridge Mullumbimby, Victoria Ryde, Glenmore Ridge Mulgoa, McKeachies Run Aberglasslyn, Darcy's Peak Gillieston Heights, Saddlers Ridge Gillieston Heights, Avonlea/Llanarth Estate Llanarth, The Parc Kellyville, Cavanstone Eastwood, Jarvisfield Estate Picton, Harrington Grove Harrington Park, Bayswood Worrowing Heights, Ironbark Ridge Muswellbrook, McCauleys Beach Thirroul, Central Park Baulkham Hills, The Elms Estate Thurgoona, Glenfield, Coward Street Residential Mascot, Wollongbar Park Estate, Ocean Club Residential Community Lake Cathie, Cavanstone Sydney, 95 Flynn Ave Middleton Grange, Green Orchid Gardens South Nowra, Wentworth Point Marinas, Northlakes Estate Cameron Park, Phoenix Rhodes, Estella Estella, Boorooma West Estate Boorooma, The Oaks Golf and Country Club Cessnock, Carrington Park Nowra, Camden Valley Way Edmondson Park, Gracewood Kellyville, Garden Gates Mount Annan, Mulgoa Rise Mulgoa, Glenfield Circuit Glenfield, 200 Jersey Road Plumpton, Quarry Apartments Marrickville, Newleaf Bonnyrigg Development Bonnyrigg, Windradyne Estate Windradyne, Universal Property Group P/L Kellyville Ridge, Middleton Grange Middleton Grange, Spring Farm Riverside Spring Farm, Brooks Reach Horsley, Kirkham Rise Kirkham, Precinct 28 Flinders Flinders, Homeworld 5 Kellyville, Young Carlingford, Fox Creek Estate Kellyville, Fairway Drive Kellyville, Brooks Terrace Estate Kanahooka, Vermont Riverlands Pitt Town, Clemton Park Village Campsie, Freeway Business Park Beresfield, Emerald Downs Estate Port Macquarie, Mitchell Park Estate Thurgoona, Breakfast Point Breakfast Point, Focus Paramatta, Newbury 7B The Ponds, Windmill Downs Moore Creek, Vantage Corlette, Nijong Pemulwuy Caddens Road Kingswood, Caddens Release Kingswood, Oxley Park Estate Port MacQuarie, Wilson Street Residential Botany, Marsden Heights Kelso, The Tempo Mascot, Redbank Estate, Calala, Queensbury Meadows Orange, Vermont Fernadell Pitt Town, Greenhills Beach REsidential Greenhills Beach, Regan Estate Oxley Vale, Glenfield West Lloyd, Beverly Hills Estate Orange, Pinnacle Rhodes, Cliftleigh Residential Estate Cliftleigh, Northview Estate Muswellbrook, Eastbrook Links Estate Muswellbrook, The Pinnacle Dapto, Mornignton Heights Gunnedah, Allure Dee Why, Watagan Park Cooranbong, Snowgums Goulburn, Hidden Waters Fletcher, Sanctuary Fletcher, Minto Renewal Minto, Haywards Bay Haywards Bay, Bridgeman Ridge Wattle Ponds, Kurrajong Hamlet Kurrajong, The Ridges Elderslie, Edmondson Park South Ingleburn. Brierley Hill Port Macquarie, Belmore Estate Goulburn, Mistful Park Goulburn, Seabreeze Estate Pottsville, Emerald ParkZetland, Twin Waters Estate South Nowra, Murrays Beach Murrays Beach, Dunmore Vista Estate Bolwarra Heights, The Grange Lifestyle Village Lake Albert, Riverwood North Residential Riverwood, Rhodes Street Hillside Hillside, Tatton Tatton, East Quarter Hurstville, Westminster Schofields, Potts Hill Birrong, The Pottery Kingsgrove Kingsgrove, Centaur Park Hamilton Valley, Boorooma Boorooma, North Richmond Seniors Housing North Richmond, Morisset Meadows Morisset.
Fibre Established Estates - Selected areas in Armidale and Kiama
Australian Capital Territory Fibre Coverage Areas
Fibre New Estates and Developments - Selected addresses in The Fair Watson, West Macgregor , Mandir Ashram Farrer, Casey 3 Estate Casey, Ngunnawal Estate Ngunnawal, Astin Apartments Braddon.
Fibre Established Estates - Selected areas in Gungahlin, Harrison, Mitchell, Watson, Franklin, Ngunnawal, Amaroo, and Palmerston ACT.
Queensland Fibre Coverage Areas
TFibre New Estates and Developments – Selected addresses in Grantham, Park Precinct Newstead Bergins Rise Bundamba, Chelsea Apartments Bowen Hills, The Promenade Browns Plains, North Shore Burdell, McInnes Field Laidley, Cunningham Rise Goodna, Brentwood Rise Augustine Heights, Kalynda Chase Estate Bohle Plains, Emporio Maroochydore, Avalon Estate Rural View, Ormeau Ridge Ormeau Hills, Sovereign Pocket (The Outlook) Deebing Heights, My Home & The River Logan Village, Boondall, Cunningham Rise Goodna, North Shore Mt Low, Parkway Green Augustine Heights, Inala Ave Durack, 982 - 992 Blunder Road Doolandella, Sunshine Cove Maroochydore, Urban Edge Kelvin Grove, Halcyon Landing Bli Bli, Club North North Lakes, Centrale North Lakes, Fairway Chase North Lakes, Kerr Road, Kallangur, Freshwater Estate Griffin, Woodvale Estate Burpengary, Leitchs Road Brendale, Mira Flores Beaconsfield, Woodlands Andergrove, Arise Rochedale, Alma Heights Dakabin, Stony Creek Edmonton, Honeywood Estate Fernvale, Nabilla Riverlinks Marian, One Mile Country Club Lawnton, Bushland Beach Estate Eastern Precinct, Bushland Grove Mt Low, The Reserve Caboolture, Little Creek Kirkwood, Ardrossan Gardens Caboolture, Hillclose Clinton, Little Creek Kirkwood, Park Vista Mango Hil, Phase 2 Single LEAP Lavarack Murray, The Village Oonoonba, Gilston Green, Highland Reserve Upper Coomera, Ardrossan Gardens Caboolture, Sunset Hills Caboolture, Berkley Close Caboolture, Pioneer Lakes Mirani, Vantage New Auckland, Blunder Road Doolandella, Centrus Eight Mile Plains, Mayfair Ridge Emerald, Blunder Road Durack, Mode North Lakes, The Vale (The Ridge) Waterford, Telegraph Road Bald Hills, Brookside Ormeau, The Meadows Gracemere, Gracemere City Views Gracemere, Highfields North Links Kleinton, Wacol Townhouses Wacol, Clearview Rise Roma, Island Waters Birtinya, Acacia Waters Eagleby, Silkwood Redland Bay, Blacks Beach Cove Blacks Beach, The Springs Augustine Heights, Pelican Waters Golden Beach, Nottingham Square Calamvale, Paramount Park Rockyview, Brightwater Estate Mountain Creek, Essington Rise Leichhardt, Pimpama Rivers Estate Ormeau, The Atrium Buderim, BallyCara Retirement Newport, Branyan Park Branyan, Beaconsfield Heights Mt Pleasant, Citiswich Bundammba, Glenrowan Estate Walkerston, Great Barrier Reef International Resort Zilzie, Bells Reach Caloundra West, Settlers Cove Noosa Heads, Bells Reach Coloundra West, Capestone Estate Mango Hill, Coomera Springs Estate Upper Coomera, Coomera Retreat Upper Coomera, Augustus Estate Hervey Bay, Warner Lakes Warner, Coomera Grand Upper Coomera, Edenvale North Lakes, Edenvale North Lakes, Brendale West Deeragun, Brays Road Griffin, Cutters Ridge Estate, Bli Bli, Eden Chase Estate Glen Eden, Essencia Estate Dakabin, North Beach Mount Low, Big Sky Coomera, Coomera Parks Coomera, Beachside Yaroomba, Genesis Coomera, The Image Nambour, Plantation Palms Eimeo, Maranda Heights Emerald, Doonella Noosaville, Panorama Heights Biloela, River Parks Kelso, Heritage Links Leichhardt, Sanctum Mount Low, Scenic Rise Beaudesert, Riverstone Rise Noyne Island, Riemore Downs EstateTamborine, Cunningham Park Laidley North, Griffith Estate Rosenthal Heights, Forest Springs New Auckland, Richana Estate Rural View, Flagstone Rise Jimboomba, Trinity Waters Beachmere, Brooke View Estate Glen Eden, Richmond Hills Estate Richmond,
Fibre Established Areas – Selected areas in Townsville, Toowoomba, Aspley, Bridgeman Downs, Zillmere, Mount Lofty, and Prince Henry Heights
Critical Information Summary (CIS) for Activ8me Fibre Broadband can be found here.
Once I sign up, what happens next?
Once you sign up for an NBN Fibre service with Activ8me we will contact you and organise a time for an NBN technician to come out and install or connect your equipment. This can take up to 10 business days depending on availability of the technician.
Do you provide a Fibre modem?
Yes. The NBN will provide you with a Fibre modem once you choose to connect to NBN fibre (if it hasn’t already been installed). If you wish to have a wireless network at your premises (so multiple devices can share the same internet connection) you will have to purchase your own wireless router.
It is advisable to purchase a router capable of outputting speeds of up to 100Mbps (even if you start on one of our lower speed plans you may wish to go faster in the future and then you won’t need to upgrade your modem).
How do I set up my Activ8me wireless router?
Your Activ8me Wireless Router is already pre-configured and ready for you to use. You DO NOT need to run the setup CD included with the router.
Your wireless router password is set to a default password; you must change your password to protect your wireless network and internet connection. You can follow the below steps to change your wireless router password.
Step 1: Connect the Ethernet cable from the Modem’s LAN port to the WAN (Blue) port on the TP Link router.
Step 2: Connect your computer to any port labelled 1-4 on the Router with an Ethernet cable.The router can be configured manually by accessing the Router through an internet browser. To setup router manually, follow the below steps:
- Open Internet Explorer, Google Chrome or FirefoxUser Name: admin
- Enter 192.168.0.1 (alternatively enter 192.168.1.1) in the address bar and enter the below login details
Step 3: The router configuration setup screen will appear. To change Wireless Security Password click on “Wireless” on the left hand menu and then “Wireless Security” in the sub menu. Select ‘WPA/WPA2 – Personal (Recommended)’ and enter the desired password.
- Click on ‘Save’ at the bottom of the page to save your new password. All your other wireless router settings are already pre-configured.
Can I bring my own router?
If you're planning to use your existing router it will require a WAN port. If you are not sure if your router is compatible with your new Activ8me NBN service you can send an email with the make, model and your contact details to firstname.lastname@example.org and our support staff will advise if it's compatible with NBN service. Some routers are configured with custom settings, configuration and passwords so you'll need to keep this information handy at the time of installation of new service. Our support staff can provide some guidance however you may have to contact the router manufacturer or your local technician to assist with your setup if our support team cannot help.
Please be aware your router may not support the blistering speed of Activ8me fibre services. To avoid the potential headache of setting up and to get the most out of your connection we would strongly advise that you purchase a recommended Activ8me router.
Why can't I achieve 100Mbps using wireless on my laptop?
Wireless router speeds can be temperamental; many factors affect their signal strength and speed output. Device technology, interference from other wireless devices in or around your premises and distance from your wireless device to your router can also have a significant impact on speed and give the impression your internet is sluggish and slow.
Physical cabling whilst sometimes isn't practicable, is the ideal method to ensure the maximum speed from your NBN Fibre connection can be achieved.
How am I billed?
Fibre is billed in advance at the start of the billing month. You will only ever be charged for your monthly plan and data blocks (if you purchase any) as we do not charge excess usage on our plans as they are shaped.
How do I nominate an authorised account representative?
To add a nominated representative to an account the account holder must call support or accounts on 1300 760 219 and request to add an authorised representative to the account. This will allow the authorised representative to speak to the accounts and support department in future without requiring confirmation from the account holder. Alternatively a signed letter can be sent by the account holder nominating an authorised representative via fax or post.
How much does it cost to connect NBN Fibre?
It is free to connect to the NBN Fibre service (on standard installs) if you live in a Brownfields area. If you live in a new housing estate or apartment building then the NBN may charge a once off $300 New Development Fee if your premises is identified by NBN as being in a new development area without a previously activated NBN service.
Please note: To connect to a NBN plan you must be in an activated NBN service area. Additional charges apply for non-standard installs.
What payment options do you offer?
Activ8me currently offers two bill payment methods:
1. Direct Debit to a Bank Account
2. Direct Debit to a Credit Card (Amex, MasterCard and Visa). A 1% Merchant Fee is charged on Visa and Mastercard transactions.
Monthly tax invoices for all payments direct debited are available under ‘My Account’.
Please note: Any additional fees due to bank dishonour or late payment fee(s) will be charged automatically to your bank account.
What is the National Broadband Network (NBN)?
The National Broadband Network is a Federal Government Initiative to provide all Australians with access to a high speed broadband connection. The NBN aims to cover 93% of all premises with access to a fibre connection and the remaining 7% of Australian premises to have access to fixed wireless and satellite technologies.
What is the difference between ADSL and Fibre?
ADSL broadband connections run on the current copper telephone line network most Australians have at their premises. It sends data down the copper line via electrical signal and is quite prone to signal interference. As a guide ADSL2+ can provide a maximum bandwidth of 20Mbps.
Fibre is a newer form of technology using fibre optic cables that carry data digitally using light signals rather than electricity. There is no interference and signal loss is minimal. Fibre has a bandwidth that can carry up to 100Mbps.
Is fibre optic cable safe?
Yes, it is safe. Fibre optic cables do not conduct electricity. However, you must never tamper with the cable or equipment. A qualified NBN Co installer must install your NBN Fibre service.
Who is responsible for equipment and maintenance?
NBN Co will maintain the NBN Co equipment. NBN will send out a technician to repair or replace faulty equipment on the premises. All equipment remains the property of NBN Co.
Please note: You may incur charges if you have caused damage to the NBN equipment at your premise.
What is Fibre To The Premises (FTTP)?
Fibre to the Premises (FTTP) is a telecommunication network that uses optical fibre cables to connect homes and businesses to a high speed network that can be used to provide high speed broadband and phone services.
FTTP involves laying optical fibre from a central location (switch) to a termination point (the home or business). The technology is capable of transmitting data at speeds of up to 100Mbps (5x faster than ADSL2+).
NBN have plans to be able to offer new telephone technology in NBN Fibre and NBN Wireless areas that will replace fixed (copper) phone lines in the years to come.
When will fibre be available in my area?
The NBN Fibre roll out is taking place over a number of years. There are active sites around the country currently and new towns and suburbs becoming active every month. A list of active locations and more information can be found HERE.
Is there a contract term?
We offer 0 month and 12 month contract terms. The 12 month contract term incurs an early termination fee if you cancel your service before the completion of the contract. Please see the product Critical Information Summary for full details.
Please note: Upon cancellation you will be required to pay your full monthly fee (a rebate for your monthly fee that is paid in advance will not be given), so it is advisable to ask our support operators if the cancellation date can be scheduled towards the end of your billing month.
Can I suspend my service?
No you cannot suspend your service, however if you are on a no contract term you can cancel your service and then reconnect in the future.
Can I change my plan?
Yes, you can change you plan once a month free of charge. Your plan change will take effect from the next monthly billing cycle. You can easily make plan changes via ‘My Account’ on the Activ8me website.
Can I upgrade and downgrade my plan?
Yes, you can upgrade and downgrade your speed once a month. Your speed upgrade will take effect from the start of the next month billing cycle. The speed upgrade/downgrade cost will be added/subtracted from your current monthly plan fee.
What Spend Management tools do you offer?
Activ8me offer shaped broadband plans to restrict the price a customer pays each month. A shaped plan does not charge excess usage if you use more data than your plan permits. A shaped plan will slow the speed of the connection once the monthly data limit has been exceed. On a shaped plan you will always receive a flat monthly plan fee. All NBN plans are shaped.
What speeds can I expect to get with a fibre connection?
Fibre is capable of getting speeds of up to 100Mbps download/40Mbps upload. There are different speed packs to choose from starting at 12/1Mbps.
Please note: Plans can provide download speeds of up to a maximum of 100 Mbps but these may not be the speeds actually achieved due to a number of factors including computer hardware, equipment (eg. type of wireless router), software, source of the download and number of users online.
What plans are available?
A full list of plans can be found in the Fibre section of the Activ8me website.
Can I manage my account online?
You also get 24/7 online access to your detailed account information so that you can easily monitor your monthly tax invoices and check your monthly data usage. Simply login to ‘My Account’ with your customer number and password.
Do you have a VoIP service?
Yes. Activ8me have a VoIP service called Activ8me Fibre Phone. More information about Activ8me NBN Phone can be found on our Fibre Phone page.
What is VoIP?
Activ8me NBN Phone is a replacement for your copper phone. You still use your telephone the same as before, but instead of plugging your phone into the socket on your wall, you plug it into your NBN modem.