What is Activ8me Home Phone Line?
Activ8me Home Phone Line is a standard Telstra landline service delivered via Activ8me. We use existing Telstra infrastructure to provide our service.
How Can I Connect My Phone To Activ8me?
To connect your phone line with Activ8me call 13 22 88. We can connect you with a brand new service or transfer your service from your current provider. Please be sure to check there are no cancellation fees associated with your current provider.
How much will I be charged on my first bill ?
If you are a new customer signing up for an Activ8me phone line you will be billed the first month’s fee in advance, plus any accessories if applicable. The monthly fee is always billed in advance and any call usage charges in arrears.
If you currently have a broadband service with Activ8me and would like to bundle a phone line service, an invoice will be raised on your next broadband anniversary date. This invoice will include your broadband monthly rental (satellite plan fees are billed in arrears, ADSL and wireless plan fees are billed in advance), a pro rata amount for phone line rental from date of connection until your anniversary date and any call charges for this period. You will also be charged for the coming month phone line rental (phone line rental is charged in advance each month, with call usage is billed in arrears).
e.g. If a person’s phone line service was connected on the 1st of December and their Broadband anniversary is on 15th December an invoice will be raised on the 15th of December with the following charges:
Broadband usage in arrears (from 16th November – 15th December)
Phone Line rental pro-rata (from 1st December – 15th December)
Phone Line rental call charges in arrears (from 1st December – 15th December)
Phone Line rental in advance (for 16th December – 15 January).
How do I nominate an authorised account representative?
To add a nominated representative to an account the account holder must call support or accounts on 1300 760 219 and request to add an authorised representative to the account. This will allow the authorised representative to speak to the accounts and support department in future without requiring confirmation from the account holder. Alternatively a signed letter can be sent by the account holder nominating an authorised representative via fax or post.
Can I view my call usage online?
As call usage is billed in arrears you will be able to view a call summary on your monthly invoice.
How am I billed?
Phone line rental is billed in advance at the start of the billing month. Call charges are billed in arrears and will appear on your next month’s bill.
E.g. If your billing cycle is on the 1st of every month you will be charged line rental for the upcoming month and also call charges from the previous month.
What are the call costs?
Call costs can be found on the Phone Line product pages.
Do you charge flagfall/call connection?
Yes. Flagfall is charged at $0.38 on national, mobile and international calls. The flagfall is included in your national, mobile and international (to 40 countries) cap price.
If your phone plan includes free national or mobile calls in the plan, then you will not be charged flagfall/connection for these call types.
How do national and mobile call caps work?
National: Calls are capped at $1.25 (inc flagfall) for the first 30 minutes of talk. Every minute of talk after the initial 30 minutes is billed at a per minute rate.
If a call duration equates to less than the $1.25 call cap then the call will only be charged at a per minute rate + flagfall. E.g. If the call goes for 3 minutes then the cost would be charged $0.38 flagfall + $0.45 (home phone bundle national call rate of $0.15 per min x 3 minutes) = total charge of $0.83.
Mobile: Calls are capped at $2.15 (inc flagfall) for the first 15 minutes of talk. Every minute of talk after the initial 15 minutes is billed at a per minute rate.
If a call duration equates to less than the $2.15 call cap then the call will only be charged at a per minute rate + flagfall. E.g. If the call goes for 3 minutes then the cost would be charged $0.38 flagfall + $0.90 (home phone bundle mobile call rate of $0.30 per min x 3 minutes) = total charge of $1.28.
Will I be charged for silent number and other services offered by my current provider?
Yes, you will be charged for these services. These will appear under ‘other charges’ on your bill and will be charged at a pass through rate from Telstra.
How much does it cost to send a fax internationally?
An international fax will cost the same as an international call. E.g. a fax sent to Argentina will cost $0.90 per minute plus flagfall.
How much are international calls charged at?
A full list of International call costs can be found in the 'Call Rates and Charges' section on the left hand side panel. International call caps of $1.98 for the first 20 minutes (to the selected top 40 countries) work the same way as mobile and national caps.
- Is there a contract term?
- Yes, you can select either a 0, 12 or 24 month contract term.
- Can I cancel my internet and keep my Phone Line service?
- Yes, If you cancel your internet service, you can keep your Phone Line service.
What is the difference between Activ8me Phone Line and Activ8me Internet Phone (VoIP)?
Activ8me Phone Line is a standard phone connection where a physical copper line connects from the street exchange to your premises. It is what is traditionally referred to as a fixed line/landline.
Activ8me Internet Phone (VoIP) is a phone service that allows you to make calls over the internet through a broadband service. You still use your telephone the same as before, but instead of plugging your phone into the socket on your wall, you plug it into the back of a special VoIP ATA box and into your modem. Note: if you have a VoIP compatible handset and your broadband modem is VoIP enabled you will only need to plug the handset directly into your modem (a VoIP ATA box is not required).
How long does it take to get a Phone Line connected?
The below time frames are an approximate guide from when your order has been processed by Activ8me; we endeavour to get you connected as quickly as possible however some orders may be delayed due to unforeseen circumstances.
Transfer an existing connection: Up to 5 business days.
Activate a new connection on line: Up to 5 business days.
Install new line: Up to 5 business days for a standard install.
Non-standard installs and for residents in rural/remote parts of Australia this may be longer.
Can I transfer my phone line from another provider?
If you already have a fixed line connection with another provider you can transfer (Churn) to Activ8me by providing us with a few simple details during the sign up process. There is no charge to transfer to Activ8me.
Can I transfer my existing phone number across to Activ8me?
Yes. You are able to port (transfer) your existing phone number to your Activ8me, this is part of the churn process.
Do I need to call my current provider to cancel my current phone line service?
Once your line has been transferred over to Activ8me and the connection is working you may wish to contact your previous service provider to make sure they cease billing on your account.
Can I get an Activ8me Phone Line without having an Activ8me internet connection?
Yes. You do not need to be a current Activ8me customer to sign up for a home or business phone line service with Activ8me. Our competitive standard home phone and business plans will apply.
Will my phone line be usable while being transferred over to Activ8me?
Yes. Your phone line will remain active and usable until it is transferred over to Activ8me. You should not notice the transition period at all. However, some customers may experience a short period of down time while the line is being transferred.
What is a Churn (Transfer)?
A churn is a technical term used to describe a transfer of your service from one telecommunications provider to another.
What if I don't have an active phone line?
If there is a phone line but it is not active and a technician is not required there will be a fee of $59.00.
If there is a phone line but it is not active and a technician is required to visit the premises to connect the line for a fee of $125.00 for a standard connection (additional charges may apply for a non-standard connection).
If you do not have any fixed line infrastructure in place at your premises we can organise a technician to install a line for a fee of $299.00 for a standard install (additional charges will apply for a non-standard install).
How do I know if my phone line is active?
If you plug in a handset and you can hear a dial tone but can’t dial out, then your phone line is active and just needs to be connected. If there is no dial-tone a visit from a technician will be required.
How do I sign up for an Activ8me Phone Line?
You can sign up for an Activ8me Phone Line online on the Phone Line product page or by calling 1800 80 44 10.
Top 40 Countries Included In Call Cap
International call rates:
National calls - Calculate the cost before you call: