From 21 December, 2001, the Federal Privacy Commissioner implemented National Privacy Principles (NPPs) [Privacy Act 1988] to regulate the collection, retention and use of personal information in the private sector.
Activ8me is conscious of the importance of maintaining the confidentiality of our clients' personal information.
What is classified as personal information?
Name, date of birth, current address, previous addresses, telephone numbers, e-mail address, occupation, drivers license number, credit reference reporting, bank account details, credit card details, logon identification numbers, pin numbers, passwords, security codes.
The manner and purpose of the collection of personal information
Activ8me has various ways in which we collect information, including:
Information provided through the completion of application/registration forms for products/services we provide;
Information you enter on our website;
From third parties such as related companies; credit reporting agencies;
Directly from you via phone/e-mail/letters;
From our existing records on how you use our services;
From publicly available sources of information (eg phone directories)
Direct Marketing Companies.
How do we use and disclose your personal information?
We assure you we only collect personal information that is necessary for us to carry out the various functions and activities we undertake for the benefit of our clients. We take all possible steps to ensure that client information is not disclosed or accessed by unauthorised parties.
Where information disclosure is necessary to fulfil our business commitments to you we may disclose information to persons involved in administering the services, our related entities and business partners.
Sensitive information is only disclosed when it relates to serious injury, death, or law under Commonwealth Government legislation.
When does Activ8me use and disclose your personal information?
When providing the products/services you request;
To conduct credit-worthiness checks through credit reporting agencies;
For possible fraud investigations;
For cross marketing by informing you of other services available to you within the Activ8me products;
For the distribution of newsletters/flyers;
To provide upgrades/maintenance to our products/services;
To government and regulatory authorities and other organisations, as required or authorised by law;
For the purpose of financing products supplied by Activ8me.
Activ8me contracts out some services that involve Contractors marketing our products and services. All personal information that is provided is used solely for the purpose of marketing the group's products within Activ8me. Outsourcing of our client database is not practised within the group.
Consent for use in advising of products and services
Currently your contact details are used from time to time to advise you of new products or services, which you may be interested in. These products/services relate to companies within Activ8me.
From 21 December 2001, you are able to withhold your consent to the use of new contact details (that you provide to us) for this purpose. Therefore if you do not consent to such use, please advise us accordingly by advising the privacy officer.
If we are not advised in this regard, we will assume that you consent to the use of your contact details for this purpose.
Activ8me will take all reasonable steps to keep our client's personal information secure. Staff are trained to respect privacy and confidentiality of client files. You can also help us keep your personal information secure by ensuring that any password you use on our web sites are kept strictly confidential, and by always logging off if you are using a shared computer. Please notify us immediately if there is any unauthorised use of your account.
Keeping the information we hold about you up to date
Activ8me take all reasonable steps to ensure the information we hold about you is accurate and up-to-date. In order for us to maintain up-to-date information, please assist us by notifying us if your details need updating (e.g. you have a new address or have changed your name). Activ8me shall, if requested by the individual, take all reasonable steps to update all personal information in client records.
Requests, queries or complaints regarding personal information
If you would like to know what personal information we hold about you please forward your request to our privacy officer in writing. Should you have any further queries or concerns please contact us. We aim to respond to most requests within 14 days, or for more detailed requests, within 30 days.
Level 2, Building 2, 13A Albert Street, Preston VIC 3072
Phone: 1800 80 44 10
Further Information on Privacy
Further information may be obtained on privacy issues in Australia by contacting the Australian Federal Privacy Commissioner's office on telephone 1300 363 992 or visiting www.privacy.gov.au
Australian Private Networks Pty Ltd trading as Activ8me. ABN 27 103 009 552.