Important Information

The following guidelines will help you get the most from your phone. You should also refer to the user guide that comes with your handset.

• Satellite communications requires clear line of sight to the satellite. You need to be outdoors to make and receive a call. You should avoid obstructions such as buildings, trees, dense vegetation or mountains.
• Before you use your new Activ8me SatPhone, ensure you fully charge your battery.
• The antenna should be fully extended. It is highly recommended that you use the hands free ear set provided and hold the phone out pointing to the satellite.
• Satellite registration may take a few minutes and occasionally needs to refresh whilst on the move. You may experience reduced call quality if moving quickly while in satellite mode.
• To make and receive calls, point the antenna of the SatPhone in the direction of the Thuraya Satellite at all times. From Australia, the Thuraya-3 satellite is located roughly in the north-western sky.
• While observing the indicator for satellite signal strength, move around to achieve the best signal quality for the SatPhone (See signal strength picture below).
• When indoors and if you are receiving a call, a “High Penetrating Alerting” function may sound. If this happens, you must immediately extend the antenna and move into a position that has a clear line of sight to the satellite, point the antenna and press the Green Dial key to receive the call.
• The Service requires ‘International Roaming’ and ‘International Direct Dialling’ to operate.
• Emergency dialling cannot operate across satellite without a satellite SIM card in the handset.
• Activ8me Thuraya satellite handsets cannot dial Emergency Services while the keypad is locked.
• Emergency Dialling may not operate everywhere overseas across satellite mode (as per international roaming).
• Satellite calling requires Australian area code for local landline numbers. Eg ‘02’ for a NSW number.
• Receiving SMS is not available from other carriers. Eg Telstra, 3, Vodafone for 0145 numbers. Activ8me will update our website when this is available. Receiving SMS is not guaranteed from other satellite or international operators.
• SMS to other satellite phone services such as Iridium or Inmarsat is not guaranteed.
• Satellite to satellite calls cannot restrict CLI.
• GPRS is not currently available – Activ8me will update our website when this is available.
• MMS is not currently available – Activ8me will update our website when this is available.
• No Video calling is available across satellite.
• 1900 services are not available across satellite as per international roaming.
• Optus Zoo is not available across satellite.
• Premium SMS (PSMS) is not available across satellite however may still be available on the Optus Digital Mobile operation.
• The Service does not offer Restricted Access services (RA).
• The Service does not offer Push To Talk (PTT). 17. Satellite calls are excluded from all promotions such as Optus ‘yes’ time.
• Satellite service is not guaranteed in any location even while in coverage area.
• Satellite calling requires clear line of sight to the Thuraya satellites. Obstructions such as buildings, heavy tree coverage, bridges, overpasses, carports, garages may restrict the signal.

Click here to download our quick user reference guide.