Support / FAQs

Satellite Broadband - Existing Customers

• What is ‘My Account’?
  Once connected, we provide you with online access to your account information so you can easily:

  • Submit plan change requests
  • Monitor your monthly tax invoices
  • Check your data usage
  • Download a free data usage meter
  • Update your banking details
  • Purchase accessories via Web Shop

  Take control and login to ‘My Account’ using your User ID (95.........) and Password.
• How do I set-up my email account?
  If you elected to have a free Activ8me email account set-up here's some tips on how you will need to set-up your email program.  
  
  See relevant guide below:

  • Outlook 2007 (PDF)
  • Windows Mail (PDF)
  • Mac Mail (PDF)
  • Other Email Programs (PDF)

  Alternatively, you can access your emails via Web Mail.

• Can I get additional Activ8me email addresses?
  Activ8me provides up to 5 free email addresses.
  To request additional email accounts please email Support.
• Can emails from other ISP’s be received through my Activ8me service?
  You can also check other ISP email accounts that you may have via Outlook, however if you need to send mail you will need to change the outgoing mail server setting to mail.activ8.net.au, our mail server will then relay your outgoing message on.
• Can I access my Activ8me email account away from home?
  If you are going on holidays, away from work or home you can still access your Activ8me emails. We have a web-based email service that allows customers to log in and check their emails from any device with internet connection.
  Just go to ‘My Account’ and click on Web Mail
• How do I use Web Mail?
  Download our tips on using your Web Mail account (PDF)
• What payment options are there?
  Activ8me currently offers two bill payment methods:
  1. Direct Debit to a Bank Account
  2. Direct Debit to a Credit Card
  
  Monthly tax invoices for all payments direct debited are available under ‘My Account’. 
  Please note: Any additional fees due to bank dishonour or late payment fee(s) will be charged automatically to your bank account.
• Can I suspend my account?
  Activ8me now offers customers the ability to suspend their Satellite Broadband and Activ8me Voice services when required. The suspension will become effective from next month’s billing cycle as long as you have no outstanding payments and the suspension period is for 3 months or more. Please phone Activ8me for details.
  
  Please note: At this stage, customers on NBN satellite broadband plans cannot suspend their service.
• Do you offer data blocks?
  Yes. Data blocks are available to existing satellite broadband customers who are on a shaped plan. Customers who are on excess plans cannot purchase data blocks.
• If I purchase a data block do I still get usage alert notifications?
  Once the data block has been added to your account your total quota for that billing period will increase. Your usage alert notifications will be reset to accommodate for the new allowance quota. If you have already received some usage alert notifications, you may receive additional alerts when you reach your new usage alert levels.