Support / FAQs
Got any queries?
Our frequently asked questions section can help you get an answer quickly - click on the relevant product link below or in the side menu.
The side menu also has other handy links to information such as our acceptable use policy, terms and conditions and application forms.
Technical Support
If you are on the phone with one of our technical customer support representatives they may direct you to click on one of the following links to help diagnose your problem.
1. My IP Address
2. Speed Test
3. Internet Data Converter
4. IPSTAR Support Page
5. Satellite Broadband Modem Information
6. Satellite Voice Activation
7. World Clock
Live Remote Assistance
To diagnose technical problems quickly and effectively, we can remotely access your computer. If you agree to remote assistance, your technical representative will provide you with a 6 digit PIN.
During the remote assistance session the technical customer support representative will be able to view your desktop and share your mouse and keyboard. It is recommended that you close any personal files on your computer before starting the session. You will still have control over your computer and you can end the remote assistance session at any time.
*You must read and agree to the Remote Assistance Terms and Conditions before you enter the 6 digit PIN code and click the 'Connect to Technician' button.