FAQs
Contract and Billing Information
- Do I have to sign up on a contract?
When signing up with Activ8me we offer short term contracts. Early contract termination fees apply. Please refer to your application form for specific details on your contract term, early termination fee and chosen plan.
- Can I suspend my account?
For existing ABG customers: Activ8me now offers customers the ability to suspend their Satellite Broadband and Activ8me Voice services when required. The suspension will become effective from next month’s billing cycle as long as you have no outstanding payments. Please phone Activ8me for details.
- What happens if I want to cancel my service?
If you signed up on 'no contract' or have completed your contract term, you can cancel anytime without fees, provided you give 30 days’ written notice. Cancellation takes effect from your next month’s bill, so you will need to pay any outstanding amounts owing for the current month. If you are still within a contract term the early termination fee stated on your application form will apply.
For existing ABG customers please be aware that if you decide to transfer to another provider your free warranty becomes void with Activ8me and might not be picked up by the new provider.
Plan and Usage
- Do you offer data blocks?
Yes. Data blocks are available to existing satellite broadband customers who are on a shaped plan. Customers who are on excess plans cannot purchase data blocks.
- What type of plans do you have?
We offer shaped plans and excess plans.
Shaped Plans: If you reach your monthly usage quota, your service will be slowed (to 64kbps) so all you pay is the flat monthly fee – no other costs to worry about.
Excess Plans: If you go over your montly quota you will be charged $0.05 per mb of excess usage.
- Can I change my plan?
You can change your plan monthly. You can easily make plan changes via “My Account” on the Activ8me website. The change takes effect from your next monthly billing cycle.
- Do you offer free email accounts?
We provide up to 5 free email accounts. Free email accounts can be set-up when you sign-up or afterwards by contacting the Activ8me Customer Care Centre.
- Is download speed important?
Whatever anyone says, speed DOES matter in broadband. Having a fast connection greatly improves the experience and enjoyment of the internet. And it saves you from sitting waiting for downloads and heavily fragmented video – why pay for broadband that makes you wait more than necessary?
- What is My Account?
Once connected, we provide you with online access to your account information so you can easily:
Submit plan change requests
Monitor your monthly tax invoices
Check your data usage
Download a free data usage meter
Update your banking details
Purchase accessories via Web Shop
Take control and login to
‘My Account’ using your User ID (95.........) and Password.
- What are the peak and off-peak hours?
Peak data time is 12 noon – 11pm. Off-peak data times are 11pm - 12 noon (AEST). Your peak and off-peak times can be set to you local time zone by logging into 'My Account' and clicking on 'Account Info' and selecting 'Billing Time Zone' from the menu on the left.
- How can I manage my account and data usage?
We provide a free on-screen usage meter. You also get 24/7 online access to your detailed account information so that you can easily monitor your monthly tax invoices. Simply login to
My Account with your User ID and password.
Once you have installed your free usage meter it can automatically update regularly and allows you to keep an eye out for approaching data limits.
An email will be sent with notification of your usage at 50%, 80%, 100%, 200% and 300% of your monthly data allowance. If we have your mobile number on record an SMS will also be sent at 80%, 100%, 200% and 300% of your monthly data allowance. You can easily update your mobile and email number by logging into 'My Account'.
Set-Up
- Do you include equipment warranty?
For existing ABG customers: All Activ8me customers receive 5 years FREE warranty and service on equipment.
If you are a Change of Ownership customer or transferring from another IPSTAR satellite provider: 3 years free warranty applies.
- What about my existing home or network office?
Your installer is required to demonstrate that the service is installed and operating to a stand-alone PC, subject to the PC meeting the minimum PC specifications. The installer is not required to connect the service to a home or business network. If you require the service to be connected to a network, we recommend that you seek support from your local PC dealer or agent.
Where we have supplied a wireless router our call centre can provide some help with set up.
- Is lightning strike an issue?
The satellite dish is no more vulnerable to strike than a television antenna. If concerned, greater protection can be provided by purchasing grounding rods for your dish, your installer can advise and assist with installation of the additional equipment needed.
- Is the satellite service secure?
Satellite internet should be treated like any other type of internet connection, it is vulnerable to spam, viruses and other forms of attacks. We highly recommend subscribing to third party internet security for your mail and internet browsing that can easily purchased online (eg. Norton, McAfee, AVG, etc).
Support
- Why should I choose Activ8me?
Our expertise in broadband for rural Australians has been gained through over 40,000 satellite installations from farms, towns, stations and remote communities. In fact, we’re Australia’s biggest and most popular supplier of satellite broadband. We are an Australian company so we have the local knowledge to provide you with expert advice. Our size means you can rely on us to be around for the long-term.
- Do you provide technical support and assistance?
Activ8me offers FREE technical support to our customers. Our Melbourne call centre is open 8am-9pm on weekdays and 8am-7pm on weekends (AEST).
